UAEN Resolution Representative | Retail | IKEA Al Wahda

178252

Overview Of The Role

What You Will Do

• Ensure all cases are accurately raised in CRM for follow-up and accurate data recording.
• Resolve all customer emails and social media complaints within 24 hours of being received.
• Follow department action plans to ensure an improved customer experience and a consistent approach.
• Work towards achieving first-call resolution by finding and offering solutions promptly.
• Communicate with all customers positively, friendly, and empathetically to ensure a consistent customer interaction.
• Monitor the transport management system to inform customers of expected delays or to follow up on call-back requests through the driver's tablet.
• Contribute to the commercial growth by maintaining a positive shopping experience that builds trust in the brand.
• Assist in creating and maintaining a hassle-free, inspiring, and rewarding customer experience across non-face-to-face interactions.

Required Skills To Be Successful

• Flexibility and punctuality to adapt to changing customer needs.
• High level of accuracy in data recording and problem resolution.
• Strong proficiency in customer service and organizational skills.
• Excellent problem-solving skills with a focus on achieving first-call resolution.

What Qualifies You For The Role

• High School education is required.
• At least 2 years of experience in a similar role.
• Proficient user of computers and MS Office applications.
• Excellent communication and interpersonal skills, with proficiency in English required and Arabic preferred.
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate
• why
• this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.