UAEN Customer Support Centre Agent | Retail | IKEA Fujaira
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Customer Support Centre Agent plays a vital role in ensuring a seamless customer journey by providing an exceptional non-face-to-face customer service experience. This posit.
Key Skills for This Role
Responsibilities
- Accurately raise cases in CRM for follow up and data recording
- Resolve all customer emails and social media complaints within 24 hours
- Achieve first call resolution by finding solutions for customers
- Monitor transport management system and inform customers of delays
- Communicate positively and empathetically to enhance customer experience
- Arrange schedules and workloads to ensure service levels and customer experience are maintained
- Ensure correct coverage at all times for improved service delivery
- Follow health and safety guidelines and SOPs to maintain a safe working environment
- Report risks, hazards, or unusual activity to management promptly
- Adhere to department guidelines to ensure customer support center operates efficiently
- Follow department business plans and action plans as agreed by the management team
Requirements
- Accurately raise cases in CRM for follow up and data recording
- Resolve all customer emails and social media complaints within 24 hours
- Achieve first call resolution by finding solutions for customers
- Monitor transport management system and inform customers of delays
- Communicate positively and empathetically to enhance customer experience
- Arrange schedules and workloads to ensure service levels and customer experience are maintained
- Ensure correct coverage at all times for improved service delivery
- Follow health and safety guidelines and SOPs to maintain a safe working environment
- Report risks, hazards, or unusual activity to management promptly
- Adhere to department guidelines to ensure customer support center operates efficiently
- Follow department business plans and action plans as agreed by the management team
Full Job Posting
Role Overview
- The Customer Support Centre Agent plays a vital role in ensuring a seamless customer journey by providing an exceptional non face to face customer service experience. This position involves building long lasting relationships with new and existing customers to foster trust and promote commercial gro
What You Will Do
- Accurately raise cases in CRM for follow up and data recording.
- Resolve all customer emails and social media complaints within 24 hours.
- Achieve first call resolution by finding solutions for customers.
- Monitor transport management system and inform customers of delays.
- Communicate positively and empathetically to enhance customer experience.
- Arrange schedules and workloads to ensure service levels and customer experience are maintained.
- Ensure correct coverage at all times for improved service delivery.
- Follow health and safety guidelines and SOPs to maintain a safe working environment.
- Report risks, hazards, or unusual activity to management promptly.
- Adhere to department guidelines to ensure customer support center operates efficiently.
- Follow department business plans and action plans as agreed by the management team.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Al Futtaim Private Company (LLC)
General Repair Technician - Electric Vehicle | Al-Futtaim Automotive
United Arab Emirates, UAE
Al-Futtaim Automotive seeks a skilled BYD General Repair Technician to perform maintenance, diagnostics, and repair work on electric vehicles. The role requires strong technical skills, EV safety knowledge, and a commitm
Service Technician - Electric Vehicle | Al-Futtaim Automotive | BYD UA
United Arab Emirates, UAE
Al-Futtaim Automotive is seeking a Service Technician for BYD electric vehicles in the UAE. The role involves diagnostics, maintenance, and repair of EVs, requiring strong diagnostic skills and knowledge of EV technology
Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Al-Futtaim Automotive seeks an experienced Technical Advisor to serve as the BYD technical expert in workshop operations. The role involves advanced diagnostics, customer interaction, warranty management, and training to
UAE National - Service Advisor | Al-Futtaim Automotive | Body Shop
United Arab Emirates, UAE
Al-Futtaim Automotive seeks a Service Advisor for the Body Shop to ensure a professional customer journey, drive retention, and contribute to profitability. The role involves implementing customer service standards, upse
Service Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Al-Futtaim Automotive seeks an EV Service Advisor to guide customers through their service journey, providing expert advice on EV maintenance and repairs. The role involves creating estimates, coordinating with technicia
Specialist Ophthalmologist, HealthHub Clinic, Al Qusais, Dubai!
United Arab Emirates, UAE
We are seeking a DHA‑licensed Specialist Ophthalmologist with strong expertise in anterior segment ophthalmology to join our clinical team in Dubai. Given the operational needs ...
Specialist Aesthetic Dermatologist, HealthHub, Jumeirah Village Circle
Dubai, UAE
Al Futtaim Private Company seeks a DHA-licensed Specialist Aesthetic Dermatologist for an outpatient clinic in Jumeirah Village Circle, Dubai. The role involves delivering cosmetic consultations, performing injectables a
Specialist - Radiology
Abu Dhabi, UAE
Al Futtaim Private Company seeks a Specialist Radiologist to deliver professional, ethical, and high-quality clinical care, interpret radiological examinations, and participate in quality improvement programs. The role r
General Repair Technician - Electric Vehicle | Al-Futtaim Automotive
United Arab Emirates, UAE
Service Technician - Electric Vehicle | Al-Futtaim Automotive | BYD UA
United Arab Emirates, UAE
Technical Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
UAE National - Service Advisor | Al-Futtaim Automotive | Body Shop
United Arab Emirates, UAE
Service Advisor - Electric Vehicle | Al-Futtaim Automotive | BYD UAE
United Arab Emirates, UAE
Specialist Ophthalmologist, HealthHub Clinic, Al Qusais, Dubai!
United Arab Emirates, UAE
Specialist Aesthetic Dermatologist, HealthHub, Jumeirah Village Circle
Dubai, UAE
Specialist - Radiology
Abu Dhabi, UAE