UAE - Specialist: Seasonal, Part-time
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Key skills for this role
About the Role
Apple is hiring a Seasonal Part-time Specialist in Al-Ayn to deliver exceptional customer service, build brand loyalty, and sell Apple products. Requires availability for nights, weekends, and holidays.
Key Skills for This Role
Responsibilities
- Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products
- Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes
- Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities
- Maintain accuracy and follow guidance
- Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
- Demonstrate Apple’s values of inclusion and diversity in daily activities
Requirements
- Availability to work a schedule based on business needs that may include nights, weekends, and public holidays
- Demonstrate knowledge of Apple products and services
- Personalize solutions based on customer needs
- Work in a fast paced environment, often supporting multiple customers at the same time
- Work in a team environment
Full Job Posting
Overview
- Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only at Apple experience.
- As a Specialist, you build brand loyalty and create owners of Apple products and services.
Description
- Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
- Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
- Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
- Maintain accuracy and follow guidance.
- Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Preferred Qualifications
- Demonstrate knowledge of Apple products and services.
- Personalize solutions based on customer needs, and effectively communicate them.
- Work in a fast paced environment, often supporting multiple customers at the same time.
- Work in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be curious and open to learning from others and helping each other grow.
- Learn about and deepen your understanding of Apple products and services, and third party products, to enhance the customer experience.
- Be trusted with sensitive or confidential information, keeping with Apple’s core values.
Minimum Qualifications
- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
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