UAE-Expert
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Key skills for this role
About the Role
Apple Retail seeks an Expert to deliver exceptional customer experiences, demonstrate deep product knowledge, and drive sales. You will mentor peers and support store operations. Requires retail or sales experience and availability for flexible schedules.
Key Skills for This Role
Responsibilities
- Demonstrate and sustain top performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
- Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
- Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
- Maintain accuracy and follow guidance.
- Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Requirements
- Experience in retail or sales, or related work experience
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays
- Demonstrate knowledge of Apple products and services
- Show a track record of producing top performing sales and customer experience results
- Personalize solutions based on customer needs and effectively communicate them
- Solve customer concerns using care, learning, and presentation skills
- Work in a fast paced environment, often supporting multiple customers at the same time
Full Job Posting
Summary
- Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only at Apple experience.
- As an Expert, you possess a deep understanding of our products and services across the Apple ecosystem. You excel at selling products, offering all of Apple’s services, and delivering an exceptional customer experience.
Description
- Demonstrate and sustain top performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
- Be knowledgeable about and proactively stay up to date on Apple’s products, services, purchase options and Product Zone sales processes.
- Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
- Maintain accuracy and follow guidance.
- Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
- Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
- Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
- Have experience in retail or sales, or related work experience.
Preferred Qualifications
- Demonstrate knowledge of Apple products and services.
- Show a track record of producing top performing sales and customer experience results.
- Personalize solutions based on customer needs, and effectively communicate them.
- Solve customer concerns using care, learning, and presentation skills.
- Work in a fast paced environment, often supporting multiple customers at the same time.
- Learn about and deepen your understanding of Apple products and services, and third party products, to enhance the customer experience.
- Support and educate the broader team by sharing knowledge, experiences, and insights.
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