UAE National Warranty Executive | Al-Futtaim Automotive | Honda & Trad
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Key skills for this role
About the Role
Al-Futtaim Automotive seeks a Warranty Executive to provide front-line warranty support to Aftersales teams. The role involves verifying and validating warranty claims, maintaining SAP master data, and supporting GL reconciliation.
Key Skills for This Role
Responsibilities
- Verify, validate, and submit warranty claims in manufacturer portals
- Maintain accurate master data for GL reconciliation
- Support SAP/DMS data activities including loading warranty package prices
- Liaise with Aftersales, Finance, and IT/EIT stakeholders
- Support internal warranty audits and implement action plans
Requirements
- Experience in warranty claims processing
- Proficiency in SAP and DMS systems
- Strong attention to detail and accuracy
- Ability to handle high volume of claims (250+ per day)
Full Job Posting
Job Overview
- Provide front line warranty support to Aftersales teams by verifying and validating warranty claims prior to submission in the manufacturer’s portal for reimbursement.
- Maintain accurate master data for GL reconciliation, support SAP/DMS data activities, and help resolve warranty related issues via the National Service Desk.
- High volume, high accuracy role processing 250+ claims per day and generating approximately AED 200,000 per day in warranty revenue.
What you will do
- Provide warranty support to service teams across Aftersales locations, answering queries and resolving issues via the service desk.
- Verify, validate, and submit warranty claims in manufacturer portals in line with principal guidelines and timelines.
- Liaise with Aftersales, Finance, and IT/EIT stakeholders to reconcile warranty GL accounts and support accurate reporting.
- Coordinate with principals on pre approval requisitions and manage related follow ups.
- Support internal warranty audits, identify gaps, and implement action plans to strengthen compliance and processes.
- Submit warranty invoices to manufacturers for settlement and support claim reimbursement follow through.
- Maintain SAP master data and support DMS activities (e.g., loading warranty package prices) to enable smooth system integration.
- Support Mopar/extended warranty contract administration (submission, approvals, activations) in the principal portal and SAP.
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