UAE National Receptionist | Al-Futtaim Automotive | Honda
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About the Role
Seeking a customer-focused Receptionist to manage calls, emails, and walk-ins, ensuring excellent service and supporting business objectives with strong communication skills.
Key Skills for This Role
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Overview
We are looking for a customer-focused Receptionist to support the Aftersales team across the UAE.
You will be the first point of contact for customers—handling walk-ins, calls, and emails—ensuring every interaction is managed professionally and efficiently while supporting monthly and annual business objectives.
What You Will Do
- Answer and manage incoming telephone calls, capture the reason for contact, and route to the relevant team member as available
- Deliver excellent customer service in line with company policies and procedures
- Resolve customer queries promptly within guidelines and escalate when required
- Welcome walk-in customers, understand their needs, and coordinate with internal teams to ensure timely support
- Log and maintain accurate call records (time, date, caller details)
- Maintain up-to-date knowledge of policies and procedures to ensure consistent service delivery
- Support the branch/service team by helping create a positive, “customers for life” experience
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