linkedin
TS Engineer
Qatar Airways
Baladiyat ad Dawhah, QAT
Full-time
Entry
Onsite
Discovered 1 weeks ago
IT technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingService management systemsIT service management
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
IT technical supportHardware troubleshootingSoftware troubleshooting
Role Overview
Provide first and second level IT Service Centre support to internal users and external partners.
Serve as the first point of contact for IT-related queries while supporting 24/7 coverage through rotational shifts.
Deliver professional customer service, resolve issues efficiently, and escalate complex problems when necessary.
Key Skills for This Role
IT technical supportHardware troubleshootingSoftware troubleshootingNetwork troubleshootingService management systemsIT service management
Full Job Posting
Role overview
Provide first and second level IT Service Centre support to internal users and external partners.
Serve as the first point of contact for IT-related queries while supporting 24/7 coverage through rotational shifts.
Deliver professional customer service, resolve issues efficiently, and escalate complex problems when necessary.
Responsibilities
- Respond to user inquiries through phone, email, and ticketing systems.
- Diagnose and resolve basic hardware, software, and network issues.
- Maintain service management records, use the knowledge base, and prepare shift reports.
- Provide remote and on-site assistance and coordinate escalations with application and service teams.
- Follow SOPs, security policies, OLAs, and SLAs while identifying recurring issues and improvement opportunities.
Knowledge, skills and experience
- Bachelor’s degree or diploma in Computer Science or a related field is mandatory.
- At least 2 years of relevant technical support experience is required.
- Strong written and verbal English communication skills are required.
- Customer-facing experience, interpersonal skills, adaptability, teamwork, and composure under pressure are expected.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qatar Airways
Bell Host - GS Hub Customer Services
, QAT
EntryFull-time
Qatar Airways is seeking a customer-focused Bell Host to welcome premium passengers and provide porter and check-in assistance at Hamad International Airport. The role requires at least one year of relevant experience, E
Discovered TodayView →
Bell Host - GS Hub Customer Services
, QAT
Entry
Qatar Airways is seeking a customer-focused Bell Host to welcome premium passengers at Hamad International Airport and provide porter and check-in assistance. The role requires basic literacy and numeracy, English profic
Discovered TodayView →
Technical Stores Supervisor | Supply Chain - MRO
, QAT
Manager
Qatar Airways is seeking a Technical Stores Supervisor to oversee shift operations for aircraft spares, tools, equipment, and technical materials. The role covers inventory accuracy, storage compliance, team supervision,
Discovered TodayView →
Assessment Manager
, QAT
ManagerFull-time
Qatar Airways is seeking an Assessment Manager to deliver talent assessment services across the group and support evidence-based selection and development. The role requires assessment design experience, organizational p
Discovered TodayView →
Technical Stores Supervisor | Supply Chain - MRO
, QAT
ManagerFull-time
Qatar Airways is seeking a Technical Stores Supervisor to lead shift-based aircraft spares, tools, equipment, and logistics activities. The role requires at least four years of relevant experience, inventory-system knowl
Discovered TodayView →
HR Generalist (Qatarization)
, QAT
Entry
The employer is seeking an HR Generalist to support line managers and deliver HR services across recruitment, employee relations, performance, reward, engagement, and organizational processes. The role requires a bachelo
Discovered TodayView →
Bell Host - GS Hub Customer Services
, QAT
Discovered TodayFull-time
Bell Host - GS Hub Customer Services
, QAT
Discovered Today
Technical Stores Supervisor | Supply Chain - MRO
, QAT
Discovered Today
Security Officer - Navi Mumbai, India
Navi Mumbai, IND
Discovered TodayFull-time
Assessment Manager
Doha, QAT
Discovered TodayFull-time
Assessment Manager
, QAT
Discovered TodayFull-time
Technical Stores Supervisor | Supply Chain - MRO
, QAT
Discovered TodayFull-time
HR Generalist (Qatarization)
, QAT
Discovered Today