Travel Fulfilment Manager
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Key skills for this role
About the Role
FlyAkeed is seeking a Travel Fulfilment Manager in Riyadh to lead the travel fulfillment team, ensure efficient booking execution, and drive operational improvements. Candidates need 5+ years in travel operations with at least 2 years in a leadership role.
Key Skills for This Role
Responsibilities
- Lead and manage the Travel Fulfilment team and daily operations
- Ensure timely and accurate processing of travel bookings and fulfillment activities
- Monitor operational KPIs, productivity, quality, and service levels
- Develop and implement strategies to improve operational efficiency and customer satisfaction
- Manage escalations and complex travel cases
- Collaborate with Product, Technology, Customer Experience, and Commercial teams
- Drive process improvement and automation initiatives
- Coach, mentor, and develop team members
- Prepare operational reports and performance reviews for leadership
Requirements
- Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field
- 5+ years of experience in travel operations, with at least 2 years in a leadership role
- Strong understanding of travel booking and fulfillment processes
- Proven leadership and people management experience
- Excellent analytical, communication, and stakeholder management skills
- Experience working in a technology driven environment is preferred
Full Job Posting
About FlyAkeed
- FlyAkeed is an online platform that helps people book flights and hotels easily. We started in 2017 and are based in Riyadh, Saudi Arabia.
- Current funding stage: Series A
- FlyAkeed is supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.
Role Overview
- The Travel Fulfilment Manager leads the Travel Fulfilment function within the Operations department, ensuring efficient booking execution, service delivery, operational performance, and continuous process improvement.
Key Responsibilities
- Lead and manage the Travel Fulfilment team and daily operations.
- Ensure timely and accurate processing of travel bookings and fulfillment activities.
- Monitor operational KPIs, productivity, quality, and service levels.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Manage escalations and complex travel cases.
- Collaborate with Product, Technology, Customer Experience, and Commercial teams.
- Drive process improvement and automation initiatives.
- Coach, mentor, and develop team members.
- Prepare operational reports and performance reviews for leadership.
Requirements
- Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field.
- 5+ years of experience in travel operations, with at least 2 years in a leadership role.
- Strong understanding of travel booking and fulfillment processes.
- Proven leadership and people management experience.
- Excellent analytical, communication, and stakeholder management skills.
- Experience working in a technology driven environment is preferred.
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