Travel Fulfilment Manager
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Key skills for this role
About the Role
FlyAkeed is hiring a Travel Fulfilment Manager to lead the travel fulfilment function within the Operations department in Riyadh. The role involves managing teams, optimizing workflows, and ensuring efficient booking execution.
Key Skills for This Role
Responsibilities
- Lead and manage the Travel Fulfilment team and daily operations
- Ensure timely and accurate processing of travel bookings and fulfillment activities
- Monitor operational KPIs, productivity, quality, and service levels
- Develop and implement strategies to improve operational efficiency and customer satisfaction
- Manage escalations and complex travel cases
- Collaborate with Product, Technology, Customer Experience, and Commercial teams
- Drive process improvement and automation initiatives
- Coach, mentor, and develop team members
- Prepare operational reports and performance reviews for leadership
Requirements
- Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field
- 5+ years of experience in travel operations, with at least 2 years in a leadership role
- Strong understanding of travel booking and fulfillment processes
- Proven leadership and people management experience
- Excellent analytical, communication, and stakeholder management skills
- Experience working in a technology driven environment is preferred
Full Job Posting
About FlyAkeed
- FlyAkeed is an online platform that helps people book flights and hotels easily
- We started in 2017 and are based in Riyadh, Saudi Arabia
- Our travel solution simplifies the process of planning and handling work related travel
- Current funding stage: Series A
- FlyAkeed is supported by PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners
Role Overview
- The Travel Fulfilment Manager leads the Travel Fulfilment function within the Operations department, ensuring efficient booking execution, service delivery, operational performance, and continuous process improvement
- This role is responsible for managing teams, optimizing workflows, and delivering exceptional customer experiences through technology driven travel operations
Key Responsibilities
- Lead and manage the Travel Fulfilment team and daily operations
- Ensure timely and accurate processing of travel bookings and fulfillment activities
- Monitor operational KPIs, productivity, quality, and service levels
- Develop and implement strategies to improve operational efficiency and customer satisfaction
- Manage escalations and complex travel cases
- Collaborate with Product, Technology, Customer Experience, and Commercial teams
- Drive process improvement and automation initiatives
- Coach, mentor, and develop team members
- Prepare operational reports and performance reviews for leadership
Requirements
- Bachelor's degree in Business Administration, Tourism, Hospitality, or a related field
- 5+ years of experience in travel operations, with at least 2 years in a leadership role
- Strong understanding of travel booking and fulfillment processes
- Proven leadership and people management experience
- Excellent analytical, communication, and stakeholder management skills
- Experience working in a technology driven environment is preferred
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