Training & Quality Manager
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Key skills for this role
About the Role
Kempinski Hotels seeks a Training & Quality Manager in Doha to establish training networks, analyze training needs, and ensure quality standards. The role requires experience in quality assurance and Forbes standards, with 70% of time spent in operations.
Key Skills for This Role
Responsibilities
- Establish a training network according to Kempinski standard, including spending time in operations to foster this network
- Analyse training needs and training effectiveness
- Ensure every department with corporately developed Training BITES has fully implemented them
- Further develop the Training BITE Library by assisting Departmental Trainers
- Embed all Kempinski training programs and tools and track their implementation
- Plan, design and deliver training programmes
- Devise a training marketing strategy
- Analyse data on e learning platforms and utilize to enhance learning performance
- Coach and train managers and Departmental Trainers to improve departmental performance
- Work with General Manager to coordinate learning for EXCOM and HODs
- Organise and supervise Kempinski DNA and brand immersion activities
- Analyse operational quality performance using KEA and ReviewPro and provide remedial training
Requirements
- Experience in Quality Assurance is essential
- Prior experience in Forbes Standards is essential
- Ability to spend 70% of time in operations
Full Job Posting
Main Responsibilities
- Establish a training network according to Kempinski standard, including spending time in operations to foster this network.
- Analyse training needs and training effectiveness.
- Ensure that every department having corporately developed Training BITES have fully implemented these, and ensured they reflect all hotel specific policies and procedures.
- Further develop the Training BITE Library by assisting individual Departmental Trainers in the writing and implementing hotel specific training BITES.
- Embed all Kempinski training programs and training tools and comprehensively track their implementation to easily evaluate attendance of required participants.
- Plan, design and deliver training programmes.
- Devise a training marketing strategy, which is evident both at the back of house and reflected in campaigns or initiatives to address training topics/themes accordingly.
- Analyse the data on the e learning platforms and utilize or market it to Management and Department Trainers to enhance learning performance.
- Coach and train managers and Departmental Trainers to improve departmental performance.
- Works with the General Manager to coordinate relevant learning for EXCOM and HODs as per their Individual Development Program.
- Organise and supervise Kempinski DNA and brand immersion activities.
- Continuously seek and support new approaches, practices and processes to improve the efficiency of the training services offered.
Skills, Knowledge and Expertise
- Experience in Quality Assurance is essential.
- Prior experience in Forbes Standards is essential.
- This position is operational and the person is required to be in the operation 70% of their time.
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