Training Excellence Manager – Home Maintenance & Facilities Management
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Key skills for this role
About the Role
Dubai Clean seeks an experienced professional to establish and lead the Training & Development function. The role involves identifying operational gaps, creating training programs, SOPs, and assessments, and collaborating with multiple departments to drive continuous learning and operational excellence.
Key Skills for This Role
Responsibilities
- Build and establish the Training & Development Department from the ground up
- Design company wide training frameworks, systems, and processes
- Create onboarding, induction, technical, operational, customer service, and leadership training programs
- Develop training calendars and annual learning roadmaps
- Establish competency matrices for all positions
- Create professional training manuals, SOPs, presentations, videos, assessments, and knowledge libraries
- Work closely with departments to identify operational gaps and performance issues
- Conduct root cause analysis and identify knowledge or skill gaps
- Design corrective training initiatives to eliminate recurring problems
- Track training effectiveness through measurable KPIs
Requirements
- Minimum 4+ years of experience in Training, Learning & Development, Operations Improvement, or Organizational Development
- Strong experience in creating training materials, SOPs, and learning programs
- Excellent presentation, communication, and facilitation skills
- Strong problem solving and analytical capabilities
- Ability to identify operational challenges and convert them into training solutions
- Experience working with multiple departments and stakeholders
- Proficiency in Microsoft Office, Google Workspace, and presentation tools
- Experience in Home Maintenance, Facilities Management, Cleaning Services, Hospitality, MEP, Customer Service, or Service Industries (preferred)
- Experience building a training function from scratch (preferred)
- Knowledge of adult learning methodologies and instructional design (preferred)
Full Job Posting
About the Role
- Dubai Clean is looking for an experienced and proactive professional to establish and lead the Training & Development function from the ground up.
- The role involves identifying operational gaps, understanding recurring complaints, analyzing root causes, improving employee performance, and creating sustainable training systems.
Key Responsibilities
- Build and establish the Training & Development Department from the ground up.
- Design company wide training frameworks, systems, and processes.
- Create onboarding, induction, technical, operational, customer service, and leadership training programs.
- Develop training calendars and annual learning roadmaps.
- Establish competency matrices for all positions.
- Create professional training manuals, SOPs, presentations, videos, assessments, and knowledge libraries.
- Convert operational knowledge into easy to understand training materials.
- Develop role specific training modules for all departments.
- Build certification and evaluation programs for employees.
- Work closely with departments to identify operational gaps and performance issues.
- Attend meetings, field visits, customer complaint reviews, and operational discussions to understand business challenges.
- Analyze recurring mistakes, complaints, quality issues, and process failures.
Requirements
- Minimum 4+ years of experience in Training, Learning & Development, Operations Improvement, or Organizational Development.
- Strong experience in creating training materials, SOPs, and learning programs.
- Excellent presentation, communication, and facilitation skills.
- Strong problem solving and analytical capabilities.
- Ability to identify operational challenges and convert them into training solutions.
- Experience working with multiple departments and stakeholders.
- Proficiency in Microsoft Office, Google Workspace, and presentation tools.
- Experience in Home Maintenance, Facilities Management, Cleaning Services, Hospitality, MEP, Customer Service, or Service Industries (preferred).
- Experience building a training function from scratch (preferred).
- Knowledge of adult learning methodologies and instructional design (preferred).
- Experience in quality assurance, process improvement, or operational excellence (preferred).
- Knowledge of LMS, HRMS, Zoho, or digital learning platforms (preferred).
Salary & Benefits
- Salary: AED 4,000 – 6,000 per month (Based on experience and capabilities)
- Employment Visa
- Medical Insurance
- Annual Leave as per UAE Labour Law
- End of Service Benefits
- Career Growth Opportunities
- Opportunity to build and lead a new department
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