Operations Coordinator
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Key skills for this role
About the Role
Smart DCS Cleaning Services is looking for an Operations Coordinator to support daily facility management operations, including coordinating manpower, scheduling services, and communicating with clients.
Key Skills for This Role
Responsibilities
- Coordinate the daily deployment of cleaners, technicians, drivers, and supervisors to client locations
- Prepare and manage staff schedules, shift plans, and manpower allocation
- Monitor daily attendance, absences, overtime, and workforce availability
- Act as the main point of contact for clients regarding daily operational matters
- Prepare daily, weekly, and monthly operational reports
Requirements
- Facility Management: 1 year (Required)
- Excellent verbal and written communication skills
- Strong client relationship management abilities
- Excellent organizational and multitasking skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
Full Job Posting
Position Overview
- Position: Operations Coordinator
- Industry: Facility Management / Cleaning Services
- The Operations Coordinator is responsible for supporting the daily operations of the Facility Management division.
Key Responsibilities Operations Coordination
- Coordinate the daily deployment of cleaners, technicians, drivers, and supervisors to client locations.
- Prepare and manage staff schedules, shift plans, and manpower allocation.
- Monitor daily attendance, absences, overtime, and workforce availability.
- Ensure all scheduled jobs are completed within the agreed timelines and company standards.
- Coordinate emergency call outs and urgent client requests.
- Follow up with site teams to ensure work completion and service quality.
- Monitor operational performance and escalate issues requiring management attention.
Client Communication & Customer Service
- Act as the main point of contact for clients regarding daily operational matters.
- Receive, coordinate, and follow up on service requests, complaints, and inquiries.
- Maintain regular communication with clients to ensure satisfaction.
- Provide clients with updates on work progress, schedules, manpower deployment, and service completion.
- Coordinate with clients for access permits, work schedules, and special operational requirements.
- Ensure all client concerns are acknowledged promptly and resolved within agreed service levels.
- Build and maintain strong professional relationships with clients.
Administrative & Reporting
- Prepare daily, weekly, and monthly operational reports.
- Maintain accurate records of work orders, service requests, attendance, overtime, and site activities.
- Update operational trackers and ensure all documentation is complete and organized.
- Coordinate with Procurement or Stores for cleaning materials, equipment, and PPE requirements.
Compliance & Quality
- Ensure operational activities comply with company policies and client requirements.
- Assist in implementing quality control procedures and site inspections.
- Ensure employees follow health, safety, and company regulations.
- Support continuous improvement initiatives.
Required Skills
- Excellent verbal and written communication skills.
- Strong client relationship management abilities.
- Excellent organizational and multitasking skills.
- Ability to prioritize work in a fast paced environment.
- Strong problem solving and decision making skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Experience with ERP, CAFM, or operational management systems is an advantage.
- Strong reporting and documentation skills.
- Ability to coordinate multiple sites and teams simultaneously.
- Customer focused attitude with excellent follow up skills.
Key Competencies
- Client Communication
- Operations Coordination
- Customer Service
- Planning and Scheduling
- Team Coordination
- Time Management
- Attention to Detail
- Conflict Resolution
- Problem Solving
- Accountability
- Adaptability
Key Performance Indicators (KPIs)
- Client satisfaction and retention.
- Response time to client inquiries and complaints.
- Timely completion of scheduled work orders.
- Accuracy of manpower deployment and scheduling.
- Resolution time for operational issues.
- On time submission of operational reports.
- Compliance with company and client service standards.
- Efficient utilization of manpower and resources.
Compensation
- Pay: AED2,000.00 AED3,000.00 per month
Work Location
- Work Location: In person
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