Sales Agent/ Call Center Agent / Customer Service Representative
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Key skills for this role
About the Role
Smart DCS Cleaning Services seeks a motivated Call Center Agent with experience in cleaning, technical services, or facility management. The role involves outbound calls, lead generation, and achieving sales targets while providing excellent customer service.
Key Skills for This Role
Responsibilities
- Make outbound calls to prospective and existing clients
- Explain services, pricing, and benefits clearly
- Understand client requirements and recommend appropriate solutions
- Achieve daily, weekly, and monthly sales targets
- Maintain accurate records of calls, leads, and follow ups in CRM
- Handle client objections professionally and close sales
- Coordinate with operations team for service delivery
- Provide prompt responses to client inquiries and complaints
Requirements
- Minimum 1 year of experience in outbound calling / BPO / tele sales
- Experience or working knowledge of cleaning services, technical services, or facility management
- Good command of English (spoken and written)
- Strong communication and persuasion skills
- Target driven with ability to work under pressure
- Basic computer skills (CRM, Excel, email)
Full Job Posting
Job Summary
- We are seeking a motivated and target driven Call Center Agent with experience in cleaning, technical services, or facility management. The candidate will make outbound calls, generate leads, promote our services, and achieve sales targets while providing excellent customer service.
Key Responsibilities
- Make outbound calls to prospective and existing clients
- Explain services, pricing, and benefits clearly
- Understand client requirements and recommend appropriate solutions
- Achieve daily, weekly, and monthly sales targets
- Maintain accurate records of calls, leads, and follow ups in CRM
- Handle client objections professionally and close sales
- Coordinate with the operations team for service delivery
- Provide prompt responses to client inquiries and complaints
Requirements
- Minimum 1 year of experience in outbound calling / BPO / tele sales
- Experience or working knowledge of cleaning services, technical services, or facility management
- Good command of English (spoken and written)
- Strong communication and persuasion skills
- Target driven with the ability to work under pressure
- Basic computer skills (CRM, Excel, email)
Salary & Benefits
- AED 2,500 – 3,500 per month plus incentives based on performance
- Opportunity to grow within the company
- Professional working environment
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