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Training Delivery Executive
Zepz
IND
Full-time
Mid
Onsite
Discovered 1 weeks ago
Free
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- Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
- Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
- Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.
- Conduct engaging, effective sessions for new hires, upskilling programmes and product/process updates — moving quickly when the business needs it.
- Deliver regular sessions on knowledge and soft skills to maintain high-quality standards across teams.
- Keep trainees updated on process changes that affect internal and external customers.
- Use a blend of delivery methods — instructor-led, virtual, on-the-job, and self-paced/microlearning — to fit how people actually learn today.
- Design, update and implement timely, results-oriented training with measurable outcomes tied to business KPIs, not just completion rates.
- Collaborate with stakeholders to build customised training for new initiatives or market-specific needs.
- Use AI-assisted authoring and content tools where they speed up build time or improve personalisation, while keeping quality and accuracy high.
- Conduct Training Needs Analyses using feedback from Quality, Team Managers and other departments — to target real skill gaps.
- Evaluate training effectiveness against performance data and develop innovative fixes where it's falling short.
- Collaborate with management across Operations to give direct, constructive coaching and feedback.
- Support the Quality team with comprehensive skills development, including side-by-side coaching and instant feedback.
- Record training interventions accurately on the LMS or designated platform.
- Coordinate training schedules with management to meet business needs.
- Prepare clear reports on training activity and results, aligned to departmental goals.
- Stay current on training tools and keep sharpening your own facilitation skills.
- Engage with live calls and chats to stay current on processes, tools and systems.
- Gather and share feedback and suggestions for training improvements — treat mistakes as fast learning loops.
- Conduct quality audits as needed and manage special projects as assigned.
- Ensure training programmes comply with regulatory requirements and industry standards.
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