Customer Care Executive

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose.

We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges.

At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own.

We depend on Transparent Communicators who keep the team aligned through open, honest talk.

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

If you're looking for a role where you just follow scripts - this isn't it.

We build problem - solvers, decision - makers, and customer champions.

As a Customer Care Executive, you are the voice, brain, and heart of our customer experience.

You won't just answer questions - you'll resolve real problems, restore trust, and c reate moments that customers remember.

What you’ll own

Own customer problems end - to - end - no passing the buck.

Deliver fast, accurate, and thoughtful resolutions across chat, phone and social media.

Make sound decisions in real time, balancing customer needs and company policies.

Turn complex issues into clear, human conversations (no jargon, no scripts).

Spot patterns and raise insights to improve products, processes, and customer journeys.

Handle sensitive cases with empathy, discretion, and professionalism.

Work closely with cross - functional teams (Product, Payments, Compliance) to get things fixed - not just explained.

What "great" looks like in this role

You solve it the first time (First Contact Resolution mindset).

You don't just answer - you understand and anticipate.

You communicate like a human, not a template.

You stay calm under pressure and take ownership.

You know when to escalate - and when to take action.

You treat every customer like they matter (because they do).