Training Administrator

Role Overview

Administrative Responsibilities

• Create and manage remedial training sessions in the LMS.
• Coordinate training schedules and ensure training rooms are prepared and available.
• Maintain training records, attendance sheets, databases, and supporting documentation.
• Generate and distribute training completion and other training-related reports.
• Complete training administration accurately and within agreed timelines.

Operational Responsibilities

• Contact drivers who do not attend scheduled training and follow up to secure attendance.
• Escalate repeated no-shows and raise absconding reports for drivers who refuse to attend.
• Coordinate driver handovers with Operations before and after remedial training.
• Monitor daily schedules and support trainers before, during, and after sessions.

Reporting and Documentation

• Prepare daily, weekly, and monthly training reports.
• Update remedial training records and attendance copies in the Learning Management System.
• Maintain documentation according to company procedures.

Stakeholder Coordination

• Communicate professionally with drivers about training schedules and attendance requirements.
• Liaise with Operations on driver attendance, handovers, and training completion.
• Respond to trainer and operational stakeholder queries about remedial training administration.

Qualifications and Experience

• A Diploma or bachelor's degree in Business Administration or a related discipline is preferred.
• Two to four years of administrative or training coordination experience is required.
• Administration or LMS experience is advantageous.
• Transport, logistics, mobility, or service industry experience is preferred.
• Strong Microsoft Excel, Outlook, and other Microsoft Office skills are required.
• Excellent written and verbal English communication, organization, time management, detail orientation, and multitasking are required.
• A professional, proactive, and customer-focused approach is expected.

Key Performance Indicators