Trainer- Soft Services
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Key skills for this role
About the Role
Design and deliver training programs in Soft Services, focusing on housekeeping and customer service, with strong presentation and planning skills required.
Key Skills for This Role
Full Job Posting
Overview
To design, develop, and deliver structured training programs in Soft Services (Housekeeping & Customer Service), aligned with company operational standards, client expectations, and international best practices.
Key Responsibilities
- Deliver training programs (classroom, practical, and on-site)
- Develop and update training materials aligned with SOPs and BICSc standards
- Conduct assessments, evaluations, and support certification processes
- Coordinate with Operations to identify training needs
- Maintain training records, reports, and documentation
- Drive continuous improvement in training quality and effectiveness
Role-Specific Requirements
- Strong knowledge of
- Housekeeping operations
- Familiarity with
- BICSc standards
- Expertise in
- customer service excellence and soft skills training
Qualifications & Experience
- Bachelor’s Degree or Diploma
- 5–8 years of experience in Facility Management / Hospitality / Training
- Prior training delivery experience preferred
Skills & Competencies
- Strong presentation and training delivery skills
- Communication (English required, Arabic preferred)
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