Trade Services Analyst, Global Trade Solutions
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Key skills for this role
About the Role
Forum International Management Consulting seeks a Trade Services Analyst for Global Trade Solutions in Dubai. The role involves supporting daily DMT operations, ensuring efficient processing and dispatch, maintaining communication with stakeholders, and providing customer service at branch counters.
Key Skills for This Role
Responsibilities
- Maintain & improve productivity by ensuring GTS DMT functions are processed/scanned/dispatched efficiently and in line with SLAs
- Support daily DMT operations, including maintaining a clean and organized workspace
- Ensure bank's belongings and customer documents are placed in secure chubs
- Ensure operations are in accordance with Trade policies, procedures, FIM, UCP600, Audit, Compliance and Money Laundering guidelines
- Adhere to banking policies, procedures, and regulatory requirements
- Work with other GTS functions/teams to maintain/improve DMT operations and service standards
- Represent the team in customer facing interactions at GTS branch counters
- Act as key point of contact at GTS branch counters, ensuring adherence to operational standards
- Self motivate for training and career development
- Assist Manager to keep overheads within plan and identify cost saving opportunities
- Cover other DMT colleagues in other locations during absence
- Escalate issues beyond control for resolution
Requirements
- Strong verbal and written communication skills
- Good command of spoken and written English
- Self motivated with initiative
- Possess general knowledge of all Trade products
- Previous experience in customer service or banking environment preferred
- High level of accuracy and attention to detail
- Ability to identify and resolve customer issues effectively
- Graduation degree essential for UAE visa and work permit
Full Job Posting
Role Overview
- Maintain & improve productivity by ensuring the GTS DMT functions are processed/scanned/dispatched efficiently and in line with/exceeding SLAs and maintaining good communication with all stakeholders.
Key Responsibilities
- Support daily DMT operations, including maintaining a clean and organized workspace.
- Ensure all bank’s belongings e.g, Stamps, letterheads, customers documents are placed in secure chubs all the time.
- Ensure all operations under his/her responsibility are in accordance with Trade policies and procedures, FIM, UCP600, Audit, Internal FIM guidelines, Compliance and Money Laundering, and all other related guidelines.
- Adhere to all banking policies, procedures, and regulatory requirements to ensure the security of customer information and transactions.
- Work with other GTS functions/teams to maintain/improve GTS DMT operations and service standards.
- Contribute to the efficiency of the Operations of DMT services by managing the documents, attending meetings, completing trainings, and reporting.
- Represent the team in customer facing interactions at the GTS branch counters, including handling customer documentation, providing servicing support, and resolving customer queries.
- Act as a key point of contact at the GTS branch counters, ensuring adherence to operational standards and delivering a high level of customer service.
- Self motivate to enroll for training for career development.
- Assist the Manager to keep overheads within the plan and effectively manage all supplies of the DMT and identify cost saving opportunities.
- Cover other DMT colleagues in other DMT location during their absence/where required.
- Escalate any issues which are beyond the control and address for resolutions.
Requirements
- Strong verbal and written communication skills.
- Good command of spoken and written English.
- Self motivated with initiatives to take on new and additional responsibilities.
- Possess general knowledge of all Trade products.
- Previous experience in customer service or a banking environment is preferred but not required.
- High level of accuracy and attention to detail in handling customer documentation and record keeping.
- Ability to identify and resolve customer issues effectively.
- A graduation degree is essential for obtaining a UAE visa and work permit.
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