betterteam
TPA Production Manager
United Property Restoration Services
USA
Full-time
Senior · 5+ years experience
Onsite
Discovered 1 weeks ago
Xactimate
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Xactimate
Key Skills for This Role
Xactimate
Full Job Posting
- Manage all projects received through TPA and managed repair programs.
- Ensure compliance with individual carrier and TPA program guidelines, requirements, and timelines.
- Monitor program scorecards, KPIs, customer satisfaction ratings, cycle times, and response metrics.
- Implement corrective action plans when program performance metrics fall below expectations.
- Maintain strong relationships with carrier representatives, program managers, adjusters, and claim professionals.
- Attend carrier and program review meetings as required.
- Oversee reconstruction activities for assigned TPA projects.
- Develop project schedules and coordinate manpower, equipment, materials, and subcontractors.
- Monitor daily production activities to ensure projects remain on schedule.
- Review job progress and production reports regularly.
- Ensure proper documentation is maintained throughout the life cycle of each claim.
- Verify all work is performed according to company standards, industry best practices, and carrier requirements.
- Manage project budgets and monitor job profitability.
- Review estimates, supplements, change orders, and invoicing for accuracy and compliance.
- Ensure proper billing procedures are followed in accordance with program requirements.
- Monitor gross profit performance and identify opportunities to improve operational efficiencies.
- Coordinate with estimating, accounting, and operations personnel to ensure timely project closeout.
- Maintain proactive communication with policyholders throughout the restoration process.
- Resolve customer concerns and escalations promptly and professionally.
- Ensure an exceptional customer experience that exceeds carrier and company expectations.
- Monitor customer satisfaction surveys and implement improvements when necessary.
- Supervise production teams assigned to TPA projects.
- Provide coaching, training, and performance development for supervisors and technicians.
- Promote accountability, professionalism, and customer-focused service.
- Conduct regular project reviews and operational meetings.
- Foster a culture of safety and continuous improvement.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at United Property Restoration Services
Mitigation Technician
, USA
Discovered 1 weeks agoFull-time
Assistant Construction Manager
Hartford, USA
Discovered 1 weeks agoFull-time
Estimator I
, USA
Discovered 1 weeks agoFull-time
Business Development Representative II
, USA
Discovered 1 weeks agoFull-time
Mitigation/Restoration Supervisor
, USA
Discovered 1 weeks agoFull-time
Lead Carpenter
, USA
Discovered 1 weeks agoFull-time
Facilities Assistant
, USA
Discovered 1 weeks agoFull-time