Ticketing and Events Officer - Emirati Hire

Overview

Ticketing & Sales Operations

• Operate ticketing systems efficiently for admission sales, memberships, group bookings, educational visits, and special events.
• Process ticket purchases, refunds, exchanges, and upgrades accurately in accordance with organizational procedures.
• Promote exhibitions, memberships, retail offers, programs, and visitor experiences to maximize revenue opportunities.
• Assist visitors with inquiries related to ticketing, pricing, schedules, accessibility, and organizational services.
• Ensure all ticketing counters, kiosks, and visitor service areas are organized, presentable, and operational at all times.
• Support online ticketing, reservations, and visitor registration processes where applicable.

Cash Handling & Financial Control

• Perform daily cash handling activities including cash collection, float preparation, balancing, and reconciliation.
• Ensure accurate processing of cash, card, and digital transactions while maintaining strict financial accountability.
• Prepare end-of-shift and daily sales reconciliation reports and escalate discrepancies when required.
• Maintain compliance with financial policies, audit requirements, and internal control procedures.
• Support finance teams during audits, reporting exercises, and revenue verification processes.

Events Operations & Coordination

• Support the operational delivery of exhibitions, educational programs, corporate events, VIP visits, and public events.
• Coordinate ticketing and visitor flow management for special events and high-volume attendance periods.
• Assist in event setup, registration, guest coordination, and front-of-house event operations.
• Liaise with internal departments including operations, security, facilities, visitor services, and events teams to ensure smooth event execution.
• Monitor attendance, guest access, and operational readiness during events and public programs.
• Support crowd management and maintain service quality standards during peak operational periods and events.

Systems, Reporting & Administration

• Maintain accurate ticketing records, visitor statistics, and transaction reports using ticketing and POS systems.
• Monitor ticketing system functionality and report technical issues promptly.
• Assist in generating daily, weekly, and monthly sales, attendance, and event reports for management review.
• Support data analysis related to visitor trends, sales performance, and operational efficiency.

Qualifications & Experience

• Bachelor’s degree or diploma in Business Administration, Hospitality, Tourism, Retail, Event Management, Finance, or a related field.
• Minimum 2 years of experience in ticketing, cashiering, visitor services, sales operations, events operations, hospitality, or customer service environments.
• Experience in cash handling, reconciliation, POS systems, and financial transaction management is essential.
• Experience within museums, cultural institutions, entertainment venues, attractions, or tourism destinations is preferred.