Telesales – B2C (Course Enrollment Advisor) – Abu Dhabi
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Key skills for this role
About the Role
Eton Institute seeks a motivated Telesales Advisor to convert enquiries into enrolments for language and professional training courses. Candidates need at least 2 years of sales or customer service experience, strong communication skills, and a customer-focused attitude.
Key Skills for This Role
Responsibilities
- Convert enquiries into enrolments through phone, email, online, and face to face consultations
- Advise prospective learners on language courses, professional training, and educational solutions
- Build and maintain strong relationships with new and existing clients
- Follow up on leads, quotations, registrations, and pending enquiries
- Achieve monthly sales and enrolment targets
- Maintain accurate records within the CRM system
- Deliver an exceptional customer experience throughout the enrolment journey
- Work closely with internal departments to ensure smooth learner onboarding and course delivery
Requirements
- Minimum 2 years of experience in sales, customer service, enrolment, or a similar role
- Strong communication, negotiation, and relationship building skills
- Excellent spoken and written English
- Bachelor’s Degree or equivalent qualification
- Experience with CRM systems such as ZOHO or Salesforce is an advantage
- Previous experience within the education, training, or language learning industry is preferred
Full Job Posting
Overview
- Eton Institute is looking for a motivated and customer focused Telesales Advisor to join our Dubai team. This role is ideal for someone who enjoys working with people, achieving sales targets, and helping learners find the right training solutions to achieve their goals.
Key Responsibilities
- Convert enquiries into enrolments through phone, email, online, and face to face consultations.
- Advise prospective learners on language courses, professional training, and educational solutions.
- Build and maintain strong relationships with new and existing clients.
- Follow up on leads, quotations, registrations, and pending enquiries.
- Achieve monthly sales and enrolment targets.
- Maintain accurate records within the CRM system.
- Deliver an exceptional customer experience throughout the enrolment journey.
- Work closely with internal departments to ensure smooth learner onboarding and course delivery.
Requirements
- Minimum 2 years of experience in sales, customer service, enrolment, or a similar role. (Preferred experience within the education industry)
- Strong communication, negotiation, and relationship building skills.
- Excellent spoken and written English.
- Bachelor’s Degree or equivalent qualification.
- Experience with CRM systems such as ZOHO or Salesforce is an advantage.
- Previous experience within the education, training, or language learning industry is preferred.
- Only applicants currently residing in the UAE will be considered.
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