Telephone Operator
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Key skills for this role
About the Role
TIME Grand Plaza Hotel in Dubai is seeking a Telephone Operator with previous experience in hospitality. The role involves answering and directing calls, handling guest inquiries, and coordinating with hotel departments.
Key Skills for This Role
Responsibilities
- Answer and direct incoming calls promptly and professionally
- Handle guest inquiries, requests, and wake up calls
- Coordinate with hotel departments to ensure timely guest assistance
- Take accurate messages and maintain call records when required
- Deliver exceptional service while maintaining hotel standards
Requirements
- Previous experience as a Telephone Operator or in Front Office within the hospitality industry
- Excellent communication skills in English
- Strong telephone etiquette and customer service skills
- Ability to multitask and work in a fast paced environment
- Currently based in the UAE is an advantage
Full Job Posting
Requirements
- Previous experience as a Telephone Operator or in Front Office within the hospitality industry
- Excellent communication skills in English (additional languages are an advantage)
- Strong telephone etiquette and customer service skills
- Ability to multitask and work in a fast paced environment
- Currently based in the UAE is an advantage
Responsibilities
- Answer and direct incoming calls promptly and professionally
- Handle guest inquiries, requests, and wake up calls
- Coordinate with hotel departments to ensure timely guest assistance
- Take accurate messages and maintain call records when required
- Deliver exceptional service while maintaining hotel standards
Work Location
- In person
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