Guest Service Agent
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Key skills for this role
About the Role
TIME Grand Plaza Hotel in Dubai seeks a Guest Service Agent to welcome guests, handle check-in/out, and manage reservations using IDS system. Requires 1-3 years of hotel reception experience in UAE, fluency in English and Tagalog, and knowledge of IDS Next.
Key Skills for This Role
Responsibilities
- Welcome guests and provide exceptional customer service
- Handle check in and check out procedures efficiently
- Respond to guest inquiries and resolve complaints professionally
- Manage reservations and maintain accurate guest records using the IDS system
- Coordinate with other hotel departments to ensure a seamless guest experience
Requirements
- 1–3 years of experience as a Guest Service Agent / Hotel Receptionist in the UAE
- Tall and well presented (our reception desk is high, so the receptionist should be clearly visible to guests)
- Fluent in English and Tagalog
- Knowledge of IDS Next
- Patient, courteous, and able to handle guest concerns professionally
- Excellent communication and interpersonal skills
Full Job Posting
Job Overview
- Guest Service Agent (Female) at TIME Grand Plaza Hotel in Dubai, UAE.
Responsibilities
- Welcome guests and provide exceptional customer service
- Handle check in and check out procedures efficiently
- Respond to guest inquiries and resolve complaints professionally
- Manage reservations and maintain accurate guest records using the IDS system
- Coordinate with other hotel departments to ensure a seamless guest experience
Requirements
- 1–3 years of experience as a Guest Service Agent / Hotel Receptionist in the UAE
- Tall and well presented (our reception desk is high, so the receptionist should be clearly visible to guests)
- Fluent in English and Tagalog
- Knowledge of the IDS Next
- Patient, courteous, and able to handle guest concerns professionally
- Excellent communication and interpersonal skills
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