Telecom Data Analyst

Job Summary

Key Responsibilities

• Review data sources and/or reporting to identify circuits that have been or should have been disconnected from billing.
• Analyze data sources including, but not limited to, quotes, orders, emails, contracts, invoices, invoice data, client data files, and client provisioning systems.
• Support the lifecycle of the findings process, including issue generation, client approval, vendor approval, and timely resolution.
• Develop subject matter expertise (SME) over time in the assigned client provisioning system.
• Apply general audit principles such as pattern recognition, data filtering, and cross-referencing multiple data sources during research and analysis.
• Utilize software tools including MS Office Suite, KNIME, and Business Objects as part of daily activities.
• Review vendor responses to systematically created disputes and evaluate their validity.
• Validate that expected credits related to disputes have been received and accurately applied.
• Demonstrate strong analytical skills, attention to detail, and effective communication skills.

Required Skills & Competencies