Telecaller Sales
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Key skills for this role
About the Role
Delta International Institute seeks a Telecaller Sales team member to contact potential learners by phone, introduce programs, and guide them through enrollment. The role involves inbound/outbound calls, lead follow-up, and collaboration with sales and admissions teams.
Key Skills for This Role
Responsibilities
- Contact potential learners and prospects by phone to introduce Delta Academy’s programs
- Explain course offerings and respond to inquiries
- Maintain call logs, follow up with leads, and guide interested individuals through the enrollment process
- Collaborate with sales and admissions teams to meet enrollment targets
- Handle inbound and outbound calls, provide clear communication, and update customer records
Requirements
- Strong communication and interpersonal skills, including clear telephone etiquette
- Sales and persuasion abilities, with experience in telecalling and lead generation
- Customer service skills, such as active listening and problem solving
- Basic computer proficiency, including CRM or call management tools
- Ability to work on site in Dubai and manage a high volume of calls
- Comfort communicating in English; additional language skills (Arabic or Hindi/Urdu) are beneficial
Full Job Posting
Company Description
- Delta International Institute (Delta Academy) is an education provider focused on helping individuals build passive income through consistent trading in financial markets.
- The institute offers structured guidance and mentorship through both offline and online sessions, authorized by the Knowledge and Human Development Authority (KHDA) of Dubai.
Role Description
- This is a full time, on site Telecaller Sales role based in Dubai.
- The Telecaller Sales team member will contact potential learners and prospects by phone to introduce Delta Academy’s programs, explain course offerings, and respond to inquiries.
Responsibilities
- Maintaining call logs, following up with leads, and guiding interested individuals through the admission or enrollment process.
- Collaborating closely with the sales and admissions teams to meet enrollment targets and provide accurate information about training schedules, fees, and learning outcomes.
- Handling inbound and outbound calls, providing courteous and clear communication, and updating customer records in the system.
Qualifications
- Strong communication and interpersonal skills, including clear telephone etiquette and the ability to build rapport with prospective learners.
- Sales and persuasion abilities, with experience in telecalling, lead generation, and converting inquiries into enrollments.
- Customer service skills, such as active listening, problem solving, and handling questions or concerns with patience and professionalism.
- Basic computer proficiency, including using CRM or call management tools, email, and office applications to maintain records and follow up with leads.
- Ability to work on site in Dubai, manage a high volume of calls, and meet individual and team targets within a structured schedule.
- Previous experience in education, training, or financial services sales is an advantage, but motivated entry level candidates are also encouraged to apply.
- Comfort communicating in English; additional language skills (such as Arabic or Hindi/Urdu) are beneficial.
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