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Technology Support Engineer
Accenture in India
Bengaluru, IND
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Application PackagingIncident and problem resolutionRequests for Change managementKnowledge base maintenanceSystem performance monitoringTechnical troubleshooting
Free
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Application PackagingIncident and problem resolutionRequests for Change management
Role Overview
Resolve incidents and problems across multiple business system components.
Ensure operational stability and support effective troubleshooting.
The role is based at the BDC7B-SEZ location.
Key Skills for This Role
Application PackagingIncident and problem resolutionRequests for Change managementKnowledge base maintenanceSystem performance monitoringTechnical troubleshooting
Full Job Posting
Project role
Resolve incidents and problems across multiple business system components.
Ensure operational stability and support effective troubleshooting.
The role is based at the BDC7B-SEZ location.
Role responsibilities
- Create and implement Requests for Change to minimize business impact.
- Update knowledge base articles for troubleshooting support.
- Collaborate with vendors and service management teams on issue analysis and resolution.
- Monitor system performance and identify potential issues proactively.
- Support junior team members through knowledge sharing and technical guidance.
- Work independently, contribute to team discussions, and provide solutions to work-related problems.
Required qualifications
- Application Packaging is the required primary skill.
- At least 2 years of Application Packaging experience are required.
- 15 years of full-time education are required.
- Experience managing Requests for Change is required.
- Ability to collaborate with vendors and internal teams is required.
- Strong problem-solving skills and knowledge base maintenance familiarity are required.
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