Technical Trainer Developer

Responsibilities:

• Technical Training Course Development Key Actions/Activities – 70%
• Perform audience needs analysis to design and develop effective and appropriate course curriculum that meets user and field service requirements within the given product release schedule
• Research product information from subject matter experts (engineering, service, manufacturing, etc.) and hands-on learning to develop training materials for operators, administrator, and maintenance courses
• Technical Training Course Delivery Key Actions/Activities – 30%
• Conduct training classes utilizing approved training curriculum and department policies and procedures
• Instruct participants using an appropriate mix of media and methods including, but not limited to, classroom presentations, skill practice activities, web-conferencing, and multimedia self-study
• Conduct follow up evaluations to determine effectiveness of course materials and delivery
• Basic Qualifications
• Associates degree in technical discipline or minimum of 3 years of relevant experience
• 1 or more years of experience developing and delivering technical training courses
• Proficiency with application tools such as PowerPoint, Word, Articulate, SolidWorks, Creative Cloud, etc.
• 1 or more years of experience interfacing with internal and external customers and managing projects
• Strong understanding of software principles and techniques
• Must possess excellent communication, teamwork, and organizational skills
• Ability to travel, with some international travel required
• Must have unrestricted work authorization for US
• Preferred Qualifications:
• Bachelor’s degree in education, computer science, or related field
• Experience/knowledge of card personalization industry
• Experience supporting Entrust products and solutions
• Multimedia training development experience
• Multi-lingual capability
• About Entrust