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Owner Relations Technology is seeking an Integrations Manager to own the strategy, delivery, and performance of integrations between its platform and property management system partners. The role leads the integration de
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Squamish, CAN
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The Tier 1 Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues. This role focuses on providing timely, accurate, and courteous support by troubleshooting basic to moderately complex problems, guiding users through solutions, and escalating unresolved issues to Tier 2 when necessary. The specialist plays a vital role in maintaining customer satisfaction and ensuring smooth day-to-day support operations.
Key Responsibilities:
Serve as the initial responder to customer inquiries via phone, email, or chat, providing frontline technical support.
Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.
Provide step-by-step guidance, basic product education, and issue resolution in a professional and customer-centric manner.
Escalate complex or unresolved cases to Tier 2 support, ensuring all relevant information is clearly documented.
Monitor open cases and follow up with customers to ensure timely resolution and satisfaction.
Maintain SLA commitments for response and resolution times, contributing to service level goals.
Participate in training sessions to stay updated on product changes, support processes, and tools.
Adhere to company support policies and maintain high-quality communication in every interaction.
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
Private Canadian vertical-market software group that acquires and operates mission-critical business software companies across 40+ industries.
Visit company websiteJobs and hiring trendsCAD 58000-65000 yearly / year
Full-time
Entry · 2+ years experience
Hybrid
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