Integrations Manager

Key Responsibilities

• Own the end-to-end delivery of integrations between the Owner Relations platform and third-party PMS and hospitality technology partners.
• Lead and manage the integration development team, providing direction, prioritization, coaching, and support to ensure high-quality and timely delivery.
• Manage the integration pipeline across new client implementations, existing client requirements, partner initiatives, and integration enhancements, ensuring priorities, dependencies, risks, and target dates are clearly understood.
• Work closely with Onboarding to align integration delivery with client implementation timelines and proactively identify technical requirements or dependencies that could impact a successful launch.
• Collaborate closely with Product Development and Development to align integration requirements with evolving product capabilities, identify technical dependencies, and support ongoing product improvements.
• Assess timeline feasibility and Development capacity for upcoming integration work, providing realistic delivery expectations and supporting short- and long-term resource and capacity planning.
• Lead technical discovery and scoping, defining requirements, data flows, dependencies, deliverables, responsibilities, risks, and implementation timelines.
• Translate client and business requirements into clear integration specifications and coordinate delivery across Development, Infrastructure, clients, PMS partners, and other stakeholders.
• Support the design, implementation, and enhancement of REST API and SOAP-based integrations and ensure appropriate standards for security, reliability, scalability, and maintainability.
• Work effectively within an Agile/Scrum environment, supporting sprint planning, backlog prioritization, and delivery of integration development work.
• Own integration testing, validation, production readiness, go-live coordination, and post-launch monitoring to ensure smooth and stable client launches.
• Monitor production integrations and lead the investigation and resolution of complex integration issues, coordinating internal and external resources as required.
• Maintain clear integration documentation, technical specifications, data mappings, testing requirements, troubleshooting procedures, and partner documentation.
• Develop reusable standards, processes, templates, and testing approaches to improve the consistency and efficiency of integration delivery.
• Build strong relationships with PMS and technology partners and stay informed of API changes, platform updates, certifications, and other developments that may impact our integrations.
• Define and evolve a long-term integrations strategy that supports company growth, new PMS partnerships, greater standardization, and a scalable integration architecture.
• Identify and implement opportunities to use AI and automation to improve integration scoping, development, testing, documentation, troubleshooting, monitoring, and overall delivery efficiency.
• Provide regular visibility to leadership and stakeholders on pipeline status, capacity, delivery timelines, risks, dependencies, and integration performance.

Job Qualifications

• 5+ years of experience in software integrations, API integrations, technical implementation, solutions engineering, SaaS, or a related technical role, including experience managing complex integration projects from discovery through production launch.
• Experience with hospitality technology, Property Management Systems, hotel technology integrations, owner accounting systems, or enterprise SaaS is strongly preferred.
• Experience leading and managing a team of software or integration developers, including prioritizing work, providing technical direction, and supporting team performance and development.
• Strong understanding of REST APIs, SOAP-based web services, system integrations, data flows, authentication methods, and structured data formats such as JSON, XML, and CSV.
• Experience working with C# and the .NET platform, with a strong understanding of software development and integration architecture.
• Experience using API development and testing tools such as Postman, Swagger/OpenAPI, or similar platforms.
• Strong understanding of the software development lifecycle, including requirements, development, testing, deployment, and production support.
• Experience working within an Agile/Scrum development environment, with a good understanding of sprint planning, backlog management, prioritization, and delivery processes.
• Demonstrated ability to manage a pipeline of technical projects, assess dependencies and resource capacity, establish realistic delivery timelines, and manage competing priorities.
• Strong project management and organizational skills with the ability to coordinate Development resources and multiple internal and external stakeholders.
• Strong analytical and troubleshooting skills with experience testing, validating, and resolving complex integration and data issues.
• Excellent written and verbal communication skills, with the ability to translate between technical and non-technical stakeholders and collaborate effectively across Onboarding, Product Development, Development, clients, and external partners.
• Strategic mindset with the ability to identify opportunities to improve integration processes, architecture, scalability, reliability, and efficiency.
• Familiarity with SQL, databases, cloud environments, version control, or JavaScript is considered an asset.
• Experience using AI-assisted development, testing, documentation, analysis, or automation tools is considered an asset.
• Self-motivated, proactive, detail-oriented, and comfortable taking ownership of complex technical initiatives and delivery commitments.
• Occasional travel may be required for client meetings, partner engagements, industry events, or other business needs.

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