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Technical Support Specialist - Onsite

NTT DATA, Inc.
Vancouver, CAN
Contract
Senior Level
Onsite
CAD 39-39 hourly
Discovered 3 weeks ago
Free

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  • Must have a valid Canadian Driver's License
  • Must have reliable personal transportation (Automobile)
  • Must be able to be to obtain Restricted Area Id Card
  • Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads/
  • Performs basic troubleshooting on local and network Printers
  • Configure, deploy, and support new Apple devices
  • Apple ID and authentication issues
  • iCloud-related functionality (where applicable)
  • iOS, iPadOS, and macOS troubleshooting
  • Device backups and restores
  • Device backups and restores
  • Email, Microsoft 365, Teams, VPN, and corporate applications
  • Wi-Fi, Bluetooth, and network connectivity
  • Enroll and manage devices using Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Workspace ONE.
  • Perform device health checks, software updates, and hardware diagnostics.
  • Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.
  • Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.
  • Escalate complex technical issues to Tier 2/3 support teams when necessary.
  • Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.
  • Educate users on Apple device features, security best practices, and corporate policies.
  • Deliver a high level of customer satisfaction through professional, timely, and friendly service.
  • May respond to calls after normal business hours per leader instructions.
  • Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
  • Identifies potential issues that could adversely impact end user experience and takes corrective action.
  • Typically requires 2-4 years relevant experience.
  • High School Diploma or equivalent.
  • Undergraduate degree or some college coursework preferred.
  • Strong knowledge of Windows operating system environment.
  • Solid client service skills.
  • A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
  • Ability to physically fulfil general office requirements.
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
  • ITIL or MS or APPLE Certifications
  • Must have a valid Canadian Driver's License
  • Must have reliable personal transportation (Automobile)
  • Must be able to be to obtain Restricted Area Id Card
  • 5+ years of experience with end user support & desktop support.
  • 5+ years of experience with MAC oS, Apple iOS Windows operating system, local/network installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager & Admin Commands

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