Technical Support Specialist

Contribute to the team's internal knowledge base by documenting resolved issues, common troubleshooting steps, and customer-facing FAQs.

Follow established support procedures to ensure consistency, quality, and operational efficiency.

Support continuous improvement efforts by flagging process gaps or recurring friction points to team leadership.

Participate in additional projects and initiatives aligned with the team's goals and Requirements

Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

Bachelor's degree in Computer Science, Information Technology, Network Administration, or a related technical field, or equivalent hands-on experience is strongly recommended.

Minimum 1 year of experience in a technical support, help desk, IT administration, or network operations role.

1–3 years of experience is strongly preferred.

Demonstrated experience using ticketing or service desk platforms (e.g., Zendesk, Jira, ServiceNow, or equivalent).

Strong written and verbal English communication skills are required. Additional language proficiency is a significant asset.

Solid understanding of TCP/IP networking fundamentals and network troubleshooting methodologies is required.

Working knowledge of DNS (Domain Name System) — record types, resolution, and common misconfigurations is required.

Familiarity with Active Directory and directory services concepts is required.

Experience with Windows Server and/or Linux environments is required.

Comfort using command-line tools for diagnostics (e.g., ping, tracert, nslookup, curl, netstat) is required.

Understanding of web technologies including HTTP/HTTPS, web servers, and hosting platforms is required.

Familiarity with API request/response structures and basic web security principles is required.

The following certifications are considered an excellent fit for this role and will be given significant weight in the hiring process:

CompTIA Network+ or CompTIA Security+

Cisco CCNA (Cisco Certified Network Associate)

CompTIA A+ or CompTIA CySA+

Microsoft, AWS, or equivalent cloud/infrastructure certifications are also an asset.

At Sectigo, we are committed to providing equal opportunities throughout your career. We hire and promote the most qualified individuals based on their skills, experience, job requirements, and business needs. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, pregnancy, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable laws in the countries where we operate.

Our “One Sectigo” culture fosters a strong sense of belonging and supports a respectful, inclusive workplace free from discrimination and harassment.

To enhance your experience, Sectigo may use Artificial Intelligence (AI) tools during the recruitment process. We are committed to using AI responsibly and transparently, ensuring fairness, accuracy, and human oversight at every stage.

Global team. Global reach. Global impact. At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.