workable
Technical Support Representative
John Brooks Company
Mississauga, CAN
Onsite
$57,000-$62,000
Discovered 1 weeks ago
technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingWindows 11Microsoft Office Suite
Free
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Role Overview
The Technical Support Representative is part of the IT department and reports to the Manager, Enterprise Business Systems.
The role provides technical assistance and support for customers and staff using corporate products and systems.
The position is based in Mississauga, Ontario, and the posting identifies the workplace as hybrid.
Key Skills for This Role
technical supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingWindows 11Microsoft Office Suite
Full Job Posting
Role overview
The Technical Support Representative is part of the IT department and reports to the Manager, Enterprise Business Systems.
The role provides technical assistance and support for customers and staff using corporate products and systems.
The position is based in Mississauga, Ontario, and the posting identifies the workplace as hybrid.
Duties and responsibilities
- Provide first- and second-tier support for hardware, software, and network issues.
- Support ERP, Windows 11, server management, user administration, Microsoft Office, Office 365, phone systems, and Zoom.
- Configure, install, and manage workstations, laptops, printers, phones, handheld terminals, and tablets.
- Assist with user onboarding and offboarding.
- Maintain IT asset and equipment inventory records.
- Manage helpdesk inquiries and document customer interactions, issues, and resolutions.
- Prepare FAQ and help-sheet documentation for common errors and issues.
- Diagnose hardware and software problems and guide users through troubleshooting.
- Escalate complex issues to senior technical support representatives or appropriate teams.
- Keep technical knowledge current through training and professional development.
Essential qualifications
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