Bilingual Technical Project Specialist (Industrial Pump Products)

THE ROLE

DUTIES & RESPONSIBILITIES

• Provide advanced technical support, including product selection, costing, proposal development, and solution design
• Translate customer requirements into accurate quotations, pricing, and technical recommendations
• Conduct engineering analyses, including hydraulic calculations and pump performance evaluations
• Create, review, and follow up on quotations while supporting sales growth and customer satisfaction
• Consult with customers to understand process requirements and recommend appropriate solutions
• Process and manage customer orders, monitor order status, and coordinate with vendors to meet delivery timelines
• Resolve customer inquiries and technical issues in a timely manner
• Manage major project bids and coordinate activities across internal departments and external stakeholders
• Ensure project timelines, specifications, documentation, and compliance requirements are met
• Maintain project documentation, including technical reports, inspection and test plans (ITPs), and user manuals
• Support continuous improvement initiatives by identifying opportunities to improve processes and efficiency
• Build and maintain strong relationships with customers, suppliers, and vendors
• Contribute to business objectives through technical expertise, project execution, and sales support