Technical Support Executive
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Key skills for this role
Role Overview
The position is Technical Support Executive.
The role is located in Valsad, Gujarat.
There are two vacancies.
Key Skills for This Role
Full Job Posting
Position Details
The position is Technical Support Executive.
The role is located in Valsad, Gujarat.
There are two vacancies.
Compensation
- The compensation is ₹15,000–₹30,000 CTC per month.
Responsibilities
- Provide technical support through email, phone, ticketing systems, and remote access tools.
- Diagnose, troubleshoot, and resolve application, device, and system-related issues.
- Monitor system alerts and proactively identify potential issues.
- Coordinate with development, DevOps, and QA teams on complex issue resolution.
- Document issues, solutions, and troubleshooting steps.
- Assist clients with application usage, configurations, and best practices.
- Adhere to SLAs and communicate with clients in a timely manner.
- Perform basic database checks and validations.
- Support application updates, patches, and deployments.
Required Skills and Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field.
- 0–3 years of experience in a technical support or application support role.
- Strong understanding of software applications, databases, and basic networking.
- Experience with ticketing tools and customer support workflows.
- Good analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in shifts and handle international clients if applicable.
Preferred Skills
- Experience with GPS tracking, IoT platforms, or fleet management systems.
- Knowledge of SQL commands and REST APIs.
- Exposure to AWS cloud platforms.
- Experience in a SaaS or B2B environment.
Key Competencies
Customer-centric mindset, attention to detail, time management, prioritization, teamwork, and ability to work under pressure.
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