workable
Technical Support Engineer - German
Gigmo Solutions
Remote, IND
Remote
Discovered 2 weeks ago
Microsoft 365Microsoft 365 administrationMicrosoft 365 licensingTechnical troubleshootingWindowsmacOS
Free
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Microsoft 365Microsoft 365 administrationMicrosoft 365 licensing
Role Overview
Provide customer-focused technical assistance as part of Gigmo Solutions' Microsoft 365 Concierge Support team.
Support Microsoft 365 installation, configuration, licensing, and user issues through multiple channels.
Key Skills for This Role
Microsoft 365Microsoft 365 administrationMicrosoft 365 licensingTechnical troubleshootingWindowsmacOS
Full Job Posting
Job Overview
Provide customer-focused technical assistance as part of Gigmo Solutions' Microsoft 365 Concierge Support team.
Support Microsoft 365 installation, configuration, licensing, and user issues through multiple channels.
Key Responsibilities
- Provide end-to-end Microsoft 365 Concierge support through chat, email, remote support, and phone.
- Assist with Microsoft 365 setup, installation, activation, and licensing issues.
- Troubleshoot Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other Microsoft 365 services.
- Support user account management, mailbox setup, and license assignment.
- Troubleshoot Windows and macOS issues affecting Microsoft 365 functionality.
- Assist with SSO, Azure AD sign-ins, authentication, and other identity and access issues.
- Analyze logs and diagnostic data to identify and resolve technical issues.
- Document customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex or unresolved issues to internal Microsoft support teams when required.
- Identify recurring issues and share insights with internal teams to improve service quality.
Required Skills and Qualifications
- Experience as a Technical Support Engineer or IT Helpdesk professional supporting Microsoft 365.
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