Technical Support Engineer - Fire Protection Systems
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Key skills for this role
About the Role
The Technical Support Engineer will provide technical and documentation support to the Sales & Marketing team. The role focuses on preparing accurate technical sub.
Key Skills for This Role
Responsibilities
- Prepare and compile technical submittals for firefighting and gas suppression systems
- Develop product data sheets, compliance statements, and supporting documentation
- Review client inquiries, BOQs, and specifications to prepare accurate technical and commercial offers
- Prepare company pre qualification and vendor registration documents
- Support sales engineers with technical clarifications and submittal follow ups
- Maintain organized records of submittals, quotations, and related documentation
Requirements
- 2 5 years of experience in technical support or related role
- Experience with firefighting and gas suppression systems
- Strong technical documentation skills
- Ability to prepare technical submittals and quotations
Full Job Posting
Role Overview
- The Technical Support Engineer will provide technical and documentation support to the Sales & Marketing team.
- Focus on preparing accurate technical submittals, data sheets, pre qualification documents, and quotations for firefighting pump systems and gas suppression systems.
- This position bridges engineering and sales by ensuring all deliverables meet project specifications, client requirements, and relevant international standards.
Key Responsibilities
- Prepare and compile technical submittals for firefighting and gas suppression systems in line with project specifications and consultant requirements.
- Develop product data sheets, compliance statements, and supporting documentation for client approval.
- Maintain up to date templates and standard documentation aligned with product and regional standards.
- Review client inquiries, BOQs, and specifications to prepare accurate technical and commercial offers.
- Coordinate with internal teams to gather technical and pricing data.
- Ensure quotations are compliant, technically sound, and aligned with project scope.
- Prepare company pre qualification and vendor registration documents for consultants, contractors, and authorities.
- Maintain current company profiles, product certificates, and project references.
- Support sales engineers with technical clarifications, compliance matrices, and submittal follow ups.
- Liaise with design, production, and factory teams for drawings, data sheets, and configurations.
- Assist marketing in developing technical content for brochures, presentations, and online materials.
- Maintain organized records of submittals, quotations, and related documentation.
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