Technical Support Engineer /AI Engineer
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Key skills for this role
About the Role
Global Connect Technologies is looking for a Technical Support Engineer / AI Engineer to provide technical support and contribute to AI solution development. The role involves diagnosing technical issues, supporting AI model integration, and collaborating with cross-functional teams.
Key Skills for This Role
Responsibilities
- Diagnose and resolve technical issues related to software applications, systems, APIs, and AI enabled products through troubleshooting, root cause analysis, and system monitoring.
- Provide technical assistance to internal and external stakeholders, document incidents, track resolutions, and ensure timely resolution of support requests.
- Support the design, development, testing, deployment, and maintenance of machine learning and artificial intelligence solutions.
- Assist with data preparation, model integration, API implementation, workflow automation, and performance optimization.
- Collaborate with software developers, data engineers, product managers, and business stakeholders to gather technical requirements and improve product functionality.
- Monitor system performance, analyze operational data, identify recurring issues, and recommend improvements.
- Contribute to technical documentation, knowledge base development, testing activities, and continuous improvement initiatives.
Requirements
- Strong understanding of technical support processes, software troubleshooting, system administration, networking fundamentals, and application support.
- Knowledge of artificial intelligence, machine learning concepts, data processing, API integration, and software development principles.
- Proficiency in programming, scripting, databases, version control systems, debugging tools, and operating systems.
- Strong analytical and problem solving skills.
- Excellent written and verbal communication skills.
- Strong organizational skills, adaptability, attention to detail, and ability to manage multiple priorities.
Full Job Posting
Role Description
- The Technical Support Engineer / AI Engineer is responsible for providing technical support while contributing to the development, deployment, and optimization of AI powered solutions.
- This role combines customer focused technical problem solving with engineering expertise to ensure reliable system performance, efficient issue resolution, and continuous improvement of intelligent applications.
Key Responsibilities
- Diagnosing and resolving technical issues related to software applications, systems, APIs, and AI enabled products through troubleshooting, root cause analysis, and system monitoring.
- Providing technical assistance to internal and external stakeholders, documenting incidents, tracking resolutions, and ensuring timely resolution of support requests.
- Supporting the design, development, testing, deployment, and maintenance of machine learning and artificial intelligence solutions.
- Assisting with data preparation, model integration, API implementation, workflow automation, and performance optimization while ensuring scalability, reliability, and security.
- Collaborating with software developers, data engineers, product managers, and business stakeholders to gather technical requirements, improve product functionality, and enhance user experience.
- Monitoring system performance, analyzing operational data, identifying recurring issues, and recommending improvements to increase system stability and operational efficiency.
- Contributing to technical documentation, knowledge base development, testing activities, and continuous improvement initiatives while staying current with emerging technologies.
Qualifications
- Strong understanding of technical support processes, software troubleshooting, system administration, networking fundamentals, and application support.
- Knowledge of artificial intelligence, machine learning concepts, data processing, API integration, and software development principles.
- Proficiency in programming, scripting, databases, version control systems, debugging tools, and operating systems.
- Strong analytical and problem solving skills with the ability to investigate technical issues, interpret system logs, evaluate performance metrics, and implement effective solutions.
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly, prepare technical documentation, collaborate with cross functional teams, and provide professional customer support.
- Strong organizational skills, adaptability, attention to detail, and the ability to manage multiple priorities while working effectively in a fast paced, technology driven environment.
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