Technical Support Engineer (7339)

Competitive Salary

Company Bonus

Competitive annual leave allowance with annual purchase scheme

Group Personal Pension

Company Funded Healthcare Cash Plan

Commitment to employee development plans

24/7 Wellbeing and Employee Support

Cycle to work scheme

Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.

Repair of Inventory solution machines across the UK

Maintenance of Inventory solution machines across the UK

100% Compliance of all salesforce features

Ensuring all tasks / requests meet quality standards.

Analysing and resolving faults.

Always ensure safe working practices.

Complying with Company and on-site / customer health & safety rules and regulations.

van stock management to ensure you are carrying the right parts to achieve a first-time resolution.

Technical Support Manager

Implementation Engineer(s)

Technical Support Coordinator

Technical support Administrator

Technical Internal Product Support

Branch Network

Previous experience of mechanical and electrical implementation would be an advantage.

Full health and safety compliance.

An understanding of VMI industry / market sector.

Experience of working with multiple stakeholders.

Exceptional customer service experience (face to face and telephone).

Willing to learn new skills.

Knowledge of using a computer and windows software.

Excellent problem-solving skills.

Ability to work on your own, and use your initiative

Hands on mechanical ability.

Cromwell has been around for over 50 years, supplying an unrivalled choice of cutting tools, power tools, hand tools and safety equipment into all industries, professions and trades. We offer next day delivery or collection from our nationwide branch network, supported by an overnight UK logistics operation. Our team of over 1500 people are proud to be keeping industry working.

We’re all individuals, yet we’re very much one united team. We treat everyone fairly – regardless of gender, sexual orientation, background, age or disability – and give everyone opportunities for new and varied experiences. Inclusion means not just accepting people for who they are, but showing respect and making adjustments to help people and remove all barriers; it’s about creating a culture where everyone is respected, empowered and able to realise their full potential.

Cromwell is committed to being an Equal Opportunity Employer . We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation, or age. We are also committed to offering applicants from the armed forces community (current and past) an interview if they meet the minimum requirements for the role.

We always prefer to recruit candidates direct to our business and first, and foremost believe in promoting talent from within whenever possible.

We do not accept speculative approaches including CVs and candidate profiles sent direct to Managers, by receipt of any such email or correspondence, we do not agree to terms and conditions. Any speculative CVs will be considered our own and we will not pay any agency fees.

We have a PSL and those on this will have access to our portal to accept CVs. Should you want to be considered for our PSL, please email talentacquisition@cromwell.co.uk