Operations Manager

Role overview

Key responsibilities

• Lead, recruit, onboard, develop and motivate the Luton Branch team.
• Manage branch resourcing, communication, stock, trade counter and collection-point activity.
• Oversee delivery operations, fleet deployment and Maxoptra optimisation.
• Resolve service fulfilment issues and customer queries with cross-functional stakeholders.
• Manage costs, productivity and service quality to support profitable sales growth.
• Maintain health and safety, risk controls and compliance requirements.
• Support wider branch, territory and vending proposition objectives when required.

Requirements

• Proven Team Leader or people leadership experience, including recruitment, coaching and team development.
• Experience managing a warehouse or branch environment.
• Experience in sales, customer service or operational work focused on customer satisfaction and service delivery.
• Strong organisational, analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Good IT skills, including MS Office, and a full UK driving licence.
• Knowledge of industrial supplies or a technical background is ideal.
• A forklift licence is desirable.

Benefits

• Competitive salary and benefits package.
• Enhanced employer pension contribution.
• 20 days of annual leave plus Bank Holidays, with the option to purchase additional leave.
• Enhanced maternity and paternity pay.
• Company-funded Healthcare Cash Plan and Employee Assistance Programme.
• Cycle to Work, Company Sick Pay, employee discounts and discounted Cromwell products.

About Cromwell