Technical Service Representative

Duties

• Provide efficient and timely technical assistance to assigned customers in matters relating to their packaging equipment operations and facilitate customer quality and packaging performance improvement. Service customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials. Perform and complete package/shrink bag and machine audits on packaging machines. Identify machinery and packaging film/shrink bag problems and ensure that they are properly communicated to the appropriate staff representatives. Participate in field trials of new packaging materials. Assist in the installation and start-up of all packaging equipment manufactured and sold by Amcor and provide input into the design, installation and start-up of packaging equipment manufactured by outside suppliers. Train customers on proper operation and maintenance of equipment and Amcor film, as well as training other Amcor Technical Service Reps on how to train the customer.
• Travel: Position requires 8 0% domestic travel to customer sites . 60% of travel will be within a 50-mile radius of Boston, MA. 20% of travel will be to customer sites outside the 50-mile radius from Boston, primarily in the Northeastern US (eastern Virginia, eastern Maryland, eastern Pennsylvania, the entire Atlantic Seaboard region, and all of New England up through Maine), with the potential for 1-2% international travel to customer sites in eastern Canada.

Requirements

• Bachelor ’s degree in a technical field such as Packaging or an Engineering field related to packaging (e.g., Chemical, Mechanical, Industrial or Electrical Engineering) and 5 years of progressively responsible experience in an occupation related to engineering or technical service in the food packaging industry . Experience must include the following:
• 5 years of experience in engineering or technical service related to food packaging materials and machinery
• 5 years of experience servicing packaging equipment, including at least 7 of the following:
• Liquid VFFS equipment
• VFFS for dry goods
• HFFS packaging machines (Forming/ Nonforming )
• Rotary packaging equipment
• Labeling Machines
• Beverage Shrink Packers
• Sachet Machines
• Bakery equipment
• Vacuum packaging
• 5 years of experience in solving technical issues with film and bag production with each of the following technologies:
• Blown film
• Bag Making
• Pouch Making
• Winding/Rewinding
• 5 years of experience applying knowledge of film construction and formulation (i.e., Monolayer film vs Coex trusion vs Laminate, Extrusion Lamination vs Solvent or Adhesive Lamination, PE, Polyester, Nylon, PS) to resolve technical and material performance issues in a packaging manufacturing environment.
• 5 years of experience partnering with Process Engineering, Quality, Production, Maintenance, and Product Development teams to ensure product performance in a film manufacturing/development environment

Salary offered

• $135,325 per year
• Applicants must be U.S. workers (includes U.S. citizens, permanent residents, foreign nationals granted temporary residence under one of the 1986 legalization programs, refugees, and asylees).

Our Expectations

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

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Benefits

• When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:
• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)