Technical Document Writer Specialist

Job Purpose

Documentation Ownership

• Serve as the central author and custodian of IT documentation across all IT domains.
• Use existing templates and repositories such as SharePoint Infrastructure Wiki and QMS.
• Recommend improvements to existing documentation repositories.

Policies and Operational Documents

• Write and maintain IT policies, procedures, standards, and work instructions in line with ITIL and organizational governance frameworks.
• Prepare handover documents, knowledge-base articles, SOPs, runbooks, and operational manuals for support and operations teams.
• Support change management and service management by documenting changes, RFCs, and process updates.

Technical and Procurement Documents

• Develop BRDs, functional and technical specifications, solution design documents, and process or workflow documentation.
• Draft and format RFPs, RFQs, and RFIs in coordination with IT technical teams and procurement.
• Author IT job descriptions, role profiles, and organizational documentation with hiring managers and HR.

Quality and Governance

• Establish and enforce documentation templates, style guides, naming conventions, and version-control standards.
• Review, edit, and proofread documents for accuracy, clarity, consistency, and compliance.
• Ensure documentation aligns with IT governance, security, audit, and compliance requirements.
• Maintain a centralized repository with versioning, access control, and lifecycle management.

Collaboration and Improvement

• Collaborate with subject matter experts across IT functions to gather information and validate technical accuracy.
• Translate complex technical concepts into clear, structured, audience-appropriate documents.
• Continuously improve documentation quality, readability, and accessibility using feedback and evolving standards.

Education and Certification

• Bachelor's degree in Information Technology, Computer Science, Technical Communication, English, or a related field.
• ITIL v3+ Foundation certification is required.
• Technical writing certification or an equivalent documentation credential is preferred.

Skills and Competencies

• Excellent written and verbal communication skills in English; Arabic is a plus.
• Exceptional technical writing, editing, and proofreading ability.
• Strong understanding of IT concepts and working knowledge of ITIL processes and IT service management.
• Proficiency with Microsoft Word, Visio, SharePoint, and documentation or collaboration tools.
• Ability to work independently and collaboratively with stakeholders and subject matter experts.
• Strong organization, attention to detail, document control, time management, and multitasking skills.

Experience

• Three to five years of experience in technical writing or IT documentation within an IT environment.
• Proven experience authoring IT policies, procedures, SOPs, BRDs, and procurement documents.
• Experience working across multiple OT and IT domains and with technical subject matter experts.
• Experience in a large organization or manufacturing or OT environment is a plus.