Technical Commercial Business Partner (Sri Lanka, Pakistan & India markets)
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Key skills for this role
About the Role
AkzoNobel seeks a Technical Commercial Business Partner to provide technical support and training for paints and coatings in Sri Lanka, Pakistan & India markets. Requires 3-5 years experience in technical services, a degree in chemical engineering or chemistry, and commercial acumen.
Key Skills for This Role
Responsibilities
- Provide total technical support to customers
- Analyze product related issues and perform on site analysis
- Manage complex customer complaints
- Gather customer needs and requirements in cooperation with Sales & Marketing
- Actively participate in key phases of the sales process to prospects
- Deliver training to customers on use and application of products
- Conduct demonstrations and transfer knowledge on AkzoNobel processes
- Perform technical scans and audits at designated customers
- Support local commercial efforts to maintain and secure new business
- Use reporting tools like CRM and update key customer databases
Requirements
- Paints & Coatings industry experience or any B2B industry environment
- 3 5 years of work experience in technical services and support
- Minimum Bachelor Degree in chemical engineering, chemistry or related field
- Problem solving skills, stakeholder management, communication and presentation
- Commercial and business acumen
Full Job Posting
Job Purpose
- The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining existing customers.
- The role also to support local commercial efforts to maintain existing business and to help secure new business as mandated by the organization.
Key Accountabilities
- Provide total technical support to customers.
- Problem solving. Analyzes product related issues, including on site analysis and actuations. Performs laboratory analysis of the issues when needed.
- Manage complex customer complaints.
- Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans.
- Actively participate in key phases of the sales process to prospects.
- Proactively prevent and solve problems of a technical nature occurring at existing customers.
- Attend the testing process as well as the implementation of new products and technologies.
- Develop and maintains relationships with customer technical staff.
- Use reporting tools as CRM, updates the key customers’ databases with valid, accurate and complete information.
- Deliver periodical progress reports, proactively submit information regarding trends within the market.
- Monitor competitive activities at customers’ facilities.
- Be able to discuss commercial topics including pricing, stock management, forecast, intervention to secure payment.
Key Activities
- Delivers training to customers on the use and application of the company products, equipment and documentation both on site and within the training center.
- Conducts demonstrations of products and transfers the knowledge on AkzoNobel processes as well as on technical problem solving.
- Performs technical scans and audits at designated customers.
- Actively participates, together and as peer to allocated Sales Representative, in key phases of the sales process to prospects.
- Support efforts to discuss local commercial topics including pricing, stock management, payments.
- Work with customers to secure rolling forecast on monthly basis to ensure timely supplies.
- Assist the regional sales manager in maintaining excellent business relations for ongoing business.
- Work closely with the regional technical team to ensure appropriate service.
- Liaison with customer service team to ensure timely availability of product.
- Conducts and/or assists in the testing process as well as in the implementation of new products and technologies.
- Supports product development with prototype selection advice and test market execution.
- Maintains allocated technical company equipment in a safe and proper manner.
Experience
- Paints & Coatings industry experience, any B2B industry environment, customer / segment profiling.
- 3 5 years of work experience in technical services and support.
- Minimum Bachelor Degree in chemical engineering, chemistry or related field. Masters of Science in related field and/or business administration will be a strong preference.
- Problem solving skills, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.
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