Customer Service Representative
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Key skills for this role
About the Role
AkzoNobel seeks a Customer Service Representative to oversee order-related operations for Industrial Coatings (Metal) in the Middle East. The role involves managing end-to-end order processing, liaising with customers, and collaborating with internal teams to ensure exceptional service delivery.
Key Skills for This Role
Responsibilities
- Manage essential day to day duties and handle activities across Middle East countries for Industrial Coating Customers.
- Deal with customers to service their orders.
- Process end to end orders including delivery related, TAS (PO, GRN and invoicing).
- Collaborate closely with Supply/Sales/Demand and Logistic and serve as initial point of contact for all customer related enquiries.
- Manage and review tasks like OTIF, SLOB, and Back Orders.
- Manage order receipt efficiently, prioritizing timely order processing and good customer interactions and relationships.
- Manage the order to cash process with excellence in order processing.
- Register and process customer orders in the ERP system via electronic mail, phone, or other contact.
- Ensure order processing is handled with accuracy.
- Raise issues in delivery, documentation and/or invoices process with Supervisor.
- Act as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Obtain adequate customer and product knowledge to find solutions for customer needs.
Requirements
- At least 3 years customer service experience required.
- University graduate or equivalent.
- Written and spoken skills in English.
- Knowledge of ERP SAP systems is mandatory.
- Must be able to work well under pressure and adhere to strict deadlines, multitask, and have good interpersonal and communication skills.
- Must be able to work well in a team environment.
- MS Office (Excel / Word / PowerPoint).
- Good customer service and negotiation skills.
- Able to manage time and prioritize activities actively, and execute tasks quickly and efficiently.
- Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
Full Job Posting
Job Purpose
- We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings (Metal) Middle East.
- The ideal candidate will liaise with our customers, manage end to end order processing, and collaborate with various internal teams to ensure exceptional service delivery.
Key Accountabilities
- Managing essential day to day duties and handling activities across Middle East countries for Industrial Coating Customers.
- Dealing with the Customers to service their orders.
- Processing end to end orders including delivery related, TAS (PO, GRN and invoicing).
- Collaborating closely with Supply/Sales/Demand and Logistic and serving as the initial point of contact for all type of customer related enquiries.
- To Manage and review task like OTIF, SLOB, and Back Orders.
- To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships.
- Manages the order to cash process with excellence in order processing.
- Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
- Ensures order processing is handled with accuracy.
- Raises issues in delivery, documentation and/or invoices process with Supervisor.
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
Experience
- At least 3 years customer service experience required.
- University graduate or equivalent.
- This role requires written and spoken skills in English languages.
- Knowledge of ERP SAP systems is mandatory.
- Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills.
- Must be able to work well in a team environment.
- MS Office (Excel / Word / PowerPoint).
- Good customer service and negotiation skills.
- Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficiently.
- Sound understanding of other functional areas: sales, supply chain, marketing and logistics.
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