Customer Service Representative
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Key skills for this role
About the Role
AkzoNobel seeks a Customer Service Representative to manage order-related operations for Industrial Coatings in the Middle East. The role involves end-to-end order processing, customer liaison, and collaboration with internal teams.
Key Skills for This Role
Responsibilities
- Manage essential day to day duties and handle activities across Middle East countries for Industrial Coating Customers
- Deal with customers to service their orders
- Process end to end orders including delivery related, TAS (PO, GRN and invoicing)
- Collaborate closely with Supply/Sales/Demand and Logistic and serve as initial point of contact for customer enquiries
- Manage and review tasks like OTIF, SLOB, and Back Orders
- Manage order receipt, prioritizing timely order processing and good customer interactions
- Manage the order to cash process with excellence in order processing
- Register and process customer orders in the ERP system
- Ensure order processing is handled with accuracy
- Raise issues in delivery, documentation and/or invoices process with Supervisor
Requirements
- At least 3 years customer service experience
- University graduate or equivalent
- Written and spoken skills in English
- Knowledge of ERP SAP systems is mandatory
- Ability to work well under pressure and adhere to strict deadlines
- Good interpersonal and communication skills
- Ability to work well in a team environment
- MS Office (Excel / Word / PowerPoint)
- Good customer service and negotiation skills
- Ability to manage time and prioritize activities actively
Full Job Posting
Job Purpose
- We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings (Metal) Middle East.
- The ideal candidate will liaise with our customers, manage end to end order processing, and collaborate with various internal teams to ensure exceptional service delivery.
Key Accountabilities
- Managing essential day to day duties and handling activities across Middle East countries for Industrial Coating Customers
- Dealing with the Customers to service their orders
- Processing end to end orders including delivery related, TAS (PO, GRN and invoicing)
- Collaborating closely with Supply/Sales/Demand and Logistic and serving as the initial point of contact for all type of customer related enquiries
- To Manage and review task like OTIF, SLOB, and Back Orders
- To manage order receipt, prioritising timely order processing and good customer interactions and relationships
- Manages the order to cash process with excellence in order processing
- Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer
- Ensures order processing is handled with accuracy
- Raises issues in delivery, documentation and/or invoices process with Supervisor
Experience
- At least 3 years customer service experience required
- University graduate or equivalent
- This role requires written and spoken skills in English languages
- Knowledge of ERP SAP systems is mandatory
- Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills
- Must be able to work well in a team environment
- MS Office (Excel / Word / PowerPoint)
- Good customer service and negotiation skills
- Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficiently
- Sound understanding of other functional areas: sales, supply chain, marketing and logistics
About AkzoNobel
- Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most.
- Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe.
- We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.
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