Technical Account Manager- Property Developer Solution >
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Key skills for this role
About the Role
Redpin is hiring its first Technical Account Manager in Dubai to manage flagship commercial partners, acting as the bridge between technical solutions and strategic clients. The role involves ensuring product adoption, managing integrations, and acting as the technical voice of the customer.
Key Skills for This Role
Responsibilities
- Own the post sales technical relationship with key accounts in the UAE
- Ensure smooth onboarding, integration, and long term success
- Build trusted relationships with key decision makers
- Deliver compelling product demos and integration plans
- Drive adoption of new features and identify optimization opportunities
- Investigate technical issues and escalate complex problems
- Track customer integration health and feature adoption metrics
- Run internal reporting including MBRs and analytics
- Partner with Product, Engineering, Operations, Compliance, and Marketing
- Provide thought leadership on industry trends and competitive landscape
Requirements
- 5+ years of experience in a client facing and technology focused role
- Experience managing customer relationships independently and building technical strategies
- Demonstrated ability to tie technical solutions to business objectives and revenue outcomes
- Excellent project management and communication skills
- Deep understanding of APIs, databases, system infrastructures, and architecture
- Self starter with strong troubleshooting skills
- Ability to collaborate cross functionally and influence stakeholders
- Experience influencing technical decision makers and building trusted relationships
Full Job Posting
Role Overview
- Redpin is hiring its first Technical Account Manager in the UAE, based in Dubai.
- This pivotal role will be responsible for managing our flagship commercials partners in the region, acting as the bridge between the company's technical solutions and its most strategic clients.
- You’ll be the technical voice and advocate for our customers on the ground, helping to shape Redpin’s product direction based on real world feedback and impact.
- This role is ideal for someone comfortable operating in ambiguity, eager to bring an early stage product to market, and excited by the opportunity to shape our regional strategy.
What You’ll Do
- Own the post sales technical relationship with key accounts in the UAE, ensuring smooth onboarding, integration, and long term success.
- Build trusted relationships with key decision makers and become a go to advisor for Redpin’s products and technical solutions.
- Deliver compelling product demos and integration plans tailored to client workflows and systems.
- Drive adoption of new features, proactively identifying optimization opportunities across implementations.
- Proactively identify opportunities to optimize customer integrations and maximize the value of the product.
- Provide expert advice and support to clients on product usage, integration, and troubleshooting.
- Investigate technical issues, escalate complex problems to the appropriate internal teams, and ensure timely resolution.
- Track customer integration health and feature adoption metrics, surfacing insights to improve product performance.
- Run internal reporting, including MBRs and analytics, to support visibility and planning.
- Partner with Product & Eng, Operations, Compliance, and Marketing to ensure alignment on customer requirements.
- Develop a deep understanding of client requirements and translate them into optimal solutions.
- Collaborate with the Global Head of Growth and the wider leadership team to support strategic planning and objectives.
What You’ll Need
- 5+ years of experience in a client facing and technology focused role where business experience and technical acumen was combined.
- Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies.
- Demonstrated ability to tie technical solutions to business objectives, KPIs, and revenue outcomes.
- Excellent project management and communication skills with a strong ability to provide technical details to both technical and non technical audiences.
- Have a deep understanding of APIs, databases, system infrastructures, and architecture.
- Self starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues.
- Ability to collaborate cross functionally with different teams, levels of seniority, and influence structure / process.
- Experience influencing technical decision makers and building trusted relationships with stakeholders at all levels, including C suite.
- Comfortable working under pressure to meet deadlines and navigate unexpected roadblocks with a customer first attitude.
Bonus Points
- Previous experience and/or network of property developers and real estate players in the UAE.
- Previous experience in the fintech or proptech sectors.
- Background knowledge and understanding of International Real Estate.
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