Technical Account Manager

Redpin

Dubai, UAE

Full Time

Senior

1 months ago

Technical Account ManagementAPIDatabaseSystem InfrastructureProduct DemosIntegration Management

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Key skills for this role

Technical Account ManagementAPIDatabase

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About the Role

Redpin is hiring a Technical Account Manager in Dubai to manage flagship commercial partners, acting as the bridge between technical solutions and strategic clients. The role involves post-sales technical relationship management, product demos, integration support, and driving product adoption.

Key Skills for This Role

Technical Account ManagementAPIDatabaseSystem InfrastructureProduct DemosIntegration Management

Responsibilities

Own the post sales technical relationship with key accounts in the UAE, ensuring smooth onboarding, integration, and long term success
Build trusted relationships with key decision makers and become a go to advisor for Redpin’s products and technical solutions
Deliver compelling product demos and integration plans tailored to client workflows and systems
Drive adoption of new features, proactively identifying optimization opportunities across implementations
Proactively identify opportunities to optimize customer integrations and maximize the value of the product by guiding them through implementation, identifying opportunities for improvement, and driving adoption of new features
Provide expert advice and support to clients on product usage, integration, and troubleshooting
Investigate technical issues, escalate complex problems to the appropriate internal teams, and ensure timely resolution
Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape future roadmap discussions
Run internal reporting, including MBRs and analytics, to support visibility and planning
Partner with Product & Eng, Operations, Compliance, and Marketing to ensure alignment on customer requirements and successful project delivery
Develop a deep understanding of client requirements and translate them into optimal solutions that meet their needs
Collaborate with the Global Head of Growth and the wider leadership team to support strategic planning and objectives

Requirements

5+ years of experience in a client facing and technology focused role where business experience and technical acumen was combined
Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies
Demonstrated ability to tie technical solutions to business objectives, KPIs, and revenue outcomes
Excellent project management and communication skills with a strong ability to provide technical details to both technical and non technical audiences
Have a deep understanding of APIs, databases, system infrastructures, and architecture
Self starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues
Ability to collaborate cross functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
Experience influencing technical decision makers and building trusted relationships with stakeholders at all levels, including C suite
Comfortable working under pressure to meet deadlines and navigate unexpected roadblocks with a customer first attitude and a strong sense of empathy

Full Job Posting

Role Overview

Redpin is hiring its first Technical Account Manager in the UAE, based in Dubai.
This pivotal role will be responsible for managing our flagship commercials partners in the region, acting as the bridge between the company's technical solutions and its most strategic clients, ensuring successful product adoption and ongoing support.
You’ll play a foundational role in supporting product adoption, managing complex integrations, and acting as the technical voice of the customer on the ground.

What you’ll do

Own the post sales technical relationship with key accounts in the UAE, ensuring smooth onboarding, integration, and long term success.
Build trusted relationships with key decision makers and become a go to advisor for Redpin’s products and technical solutions
Deliver compelling product demos and integration plans tailored to client workflows and systems.
Drive adoption of new features, proactively identifying optimization opportunities across implementations.
Proactively identify opportunities to optimize customer integrations and maximize the value of the product by guiding them through implementation, identifying opportunities for improvement, and driving adoption of new features
Provide expert advice and support to clients on product usage, integration, and troubleshooting
Investigate technical issues, escalate complex problems to the appropriate internal teams, and ensure timely resolution
Track customer integration health and feature adoption metrics, surfacing insights to improve product performance and shape future roadmap discussions
Run internal reporting, including MBRs and analytics, to support visibility and planning
Partner with Product & Eng, Operations, Compliance, and Marketing to ensure alignment on customer requirements and successful project delivery
Develop a deep understanding of client requirements and translate them into optimal solutions that meet their needs
Collaborate with the Global Head of Growth and the wider leadership team to support strategic planning and objectives

What you’ll need

5+ years of experience in a client facing and technology focused role where business experience and technical acumen was combined
Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies
Demonstrated ability to tie technical solutions to business objectives, KPIs, and revenue outcomes
Excellent project management and communication skills with a strong ability to provide technical details to both technical and non technical audiences, simplifying complexities in a clear and concise manner
Have a deep understanding of APIs, databases, system infrastructures, and architecture
Self starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues
Ability to collaborate cross functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines
Experience influencing technical decision makers and building trusted relationships with stakeholders at all levels, including C suite
Comfortable working under pressure to meet deadlines and navigate unexpected roadblocks with a customer first attitude and a strong sense of empathy

Bonus Points

Previous experience and/or network of property developers and real estate players in the UAE
Previous experience in the fintech or proptech sectors
Background knowledge and understanding of International Real Estate

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