indeed
Technical Account Manager
Braze
Toronto, CAN
Full Time
Mid
CAD 132,000/year
2 days ago
SaaSMobileAPIProgrammingCustomer SuccessTechnical Advisory
Free
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About the Role
Braze seeks a Technical Account Manager to own the ongoing technical relationship for Enterprise and Strategic customers. This role serves as a trusted technical advisor, driving value, retention, and adoption of Braze's customer engagement platform.
Key Skills for This Role
SaaSMobileAPIProgrammingCustomer SuccessTechnical Advisory
Responsibilities
- Own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating closely with Customer Success and wider account teams
- Serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering
- Drive value, retention, and adoption of Braze's product through the customer lifecycle, acting as the technical counterpart between Braze and your client's product and engineering team
- Understand customer needs and proactively drive forward technical initiatives that help customers achieve their business goals
- Help customers successfully instrument Braze across their stack and refine that instrumentation over time
- Facilitate conversations regarding customers' desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
- Support and advocate for day to day inquiries and requests to support optimization and value through the customer lifecycle
- Empower customer product and engineering teams to use our product as independently and efficiently as possible through enablement and education
- Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
- Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch
Requirements
- 3 5 years client facing experience as a TAM or in a related technical area such as Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
- 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
- Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non technical stakeholders
- Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
- Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under pressure in a fast paced, complex, and collaborative environment
- Bilingual skills beyond English are welcome but not required
Full Job Posting
About Braze
- At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.
- We seek to ignite that passion by setting high standards, championing teamwork, and creating work life harmony as we collectively navigate rapid growth on a global scale.
- To flourish here, you must be prepared to set a high bar for yourself and those around you.
- If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here.
WHAT YOU'LL DO
- As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams.
- This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.
- Your focus will be to drive value, retention, and adoption of Braze's product through the customer lifecycle, acting as the technical counterpart between Braze and your client's product and engineering team.
- You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.
- You'll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts.
- This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional.
Key Responsibilities
- Own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.
- Help customers successfully instrument Braze across their stack and refine that instrumentation over time.
- Facilitate conversations regarding the customers' desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture.
- Support and advocate for day to day inquiries and requests to support optimization and value through the customer lifecycle.
- Empower customer product and engineering teams to use our product as independently and efficiently as possible by delivering enablement and education.
- Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management.
- Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers' unique requirements to Braze's Product team.
WHO YOU ARE
- 3 5 years client facing experience as a TAM or in a related technical area such as Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.
- 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming.
- Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non technical stakeholders.
- Natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems.
- Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast paced, complex, and collaborative environment.
- Bilingual skills beyond English are welcome but not required.
Pay Range
- For candidates based in Ontario, the pay range at the start of employment for this position is expected to be between CAD 103,500 CAD 132,000/year, with an expected On Target Earnings (OTE) between CAD 115,000 CAD 150,000/year (including performance based or variable compensation).
- In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs).
WHAT WE OFFER
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive benefit plans covering medical, dental, vision, life, and disability.
- Family services that include fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
- A curated in office employee experience, designed to foster community, team connections, and innovation.
- Opportunities to give back to your community, including an annual company wide Volunteer Week and donation matching.
- Employee Resource Groups that provide supportive communities within Braze.
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®.
ABOUT BRAZE
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
- Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint.
- The company has been consistently recognized as a Leader in marketing technology by industry analysts.
- Braze is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
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