Technical Account Manager

Proven SaaS Expertise: 5+ years of hands-on technical troubleshooting experience combined with 2+ years navigating enterprise-level SaaS account management.

Tech-Savvy Foundation: A solid grip on front-end web tech (JavaScript, CSS, HTML, RESTful APIs) and core back-end identity protocols (OAuth 2.0, SAML, SSO).

Data & Integration Wizardry: Hands-on strength in at least two key technical domains: iPaaS tools (Workato, Zapier), executing custom SQL queries, or querying BI/Data Warehouse solutions (Snowflake, Tableau, Power BI, Looker, Domo).

Master Communicator: Exceptional ability to bridge the gap between technical complexity and business value, effortlessly tailoring messages for everyone from developers to executive decision-makers.

Organized & Proactive Leader: A project management mindset with a penchant for analytical problem-solving, risk mitigation, and advising on smart operational workarounds.

Global Flexibility: Ready to adapt to EMEA time zones and comfortable traveling internationally up to 25% of the time to meet customers where they are.

Cloud Certified: Holding an official AWS Product Certification.

Domain Veteran: Prior experience consulting or working within the e-Learning, Learning Management System (LMS), or HCM industries.

Scale Specialist: Hands-on background advising on high-level platform performance, uptime optimization, and enterprise scalability.

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being.

Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it.

Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

Family First : We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs ( TSX: DCBO & NASDAQ: DCBO ), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values— Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection —that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer . We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. The email should also include the position you’re interested in.