successfactors
Technical Account Manager
NEC Corporation
Australian Capital Territory, AUS
Full-time
Senior · 7+ years experience
Hybrid
Discovered 1 weeks ago
ITILSIAMDevOps
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Role Overview
We're looking for an experienced Technical Account Manager to join our Delivery team, acting as the trusted technical advisor and senior customer-facing representative for a key Federal client. In this pivotal role, you'll be the primary interface between the Department, our delivery teams, project teams and other service providers, to ensure strong alignment between business objectives and service outcomes and driving continuous improvement across the Department's ICT environment.
Reporting to the Customer Delivery Manager, you will bring strategic technical insight, relationship management expertise and service leadership to a complex, multi-vendor SIAM environment.
Key Skills for This Role
ITILSIAMDevOps
Full Job Posting
About the role
We're looking for an experienced Technical Account Manager to join our Delivery team, acting as the trusted technical advisor and senior customer-facing representative for a key Federal client. In this pivotal role, you'll be the primary interface between the Department, our delivery teams, project teams and other service providers, to ensure strong alignment between business objectives and service outcomes and driving continuous improvement across the Department's ICT environment.
Reporting to the Customer Delivery Manager, you will bring strategic technical insight, relationship management expertise and service leadership to a complex, multi-vendor SIAM environment.
Key responsibilities
- Provide strategic technical advice on emerging technologies, developing roadmaps, discussion papers and options papers to support Department objectives
- Build and maintain trusted relationships with Department stakeholders, acting as the primary technical point of contact for ITSM and SIAM matters
- Guide delivery teams to achieve seamless, high-quality service outcomes, monitoring the health of Change, Incident, Problem, Event Monitoring and Capacity Management practices
- Drive a pipeline of continuous improvement initiatives, measuring and reporting the business value delivered
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