successfactors
Systems Engineer, Voice Systems
NEC Corporation
Darwin, AUS
Full-time
Mid · 3+ years experience
Onsite
Discovered 2 weeks ago
SIPPABXUnified CommunicationsRemedyITILITSM
Free
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SIPPABXUnified Communications
Role Overview
The Systems Engineer, Voice Systems role involves displaying strong analytical skills and debugging techniques to troubleshoot and resolve Voice System service issues through structured fault management techniques. This will include an ability to undertake root cause analysis of problems and action change and problem requests. The role will also maintain voice system servers and applications, PABXs and other related devices and be involved in some projects.
Key Skills for This Role
SIPPABXUnified CommunicationsRemedyITILITSM
Full Job Posting
About the role
The Systems Engineer, Voice Systems role involves displaying strong analytical skills and debugging techniques to troubleshoot and resolve Voice System service issues through structured fault management techniques. This will include an ability to undertake root cause analysis of problems and action change and problem requests. The role will also maintain voice system servers and applications, PABXs and other related devices and be involved in some projects.
Key responsibilities
- Investigate and analyse incidents raised by clients
- Troubleshoot and resolve incidents and problems with SIP, PABX, Unified Communications, voice related server and voice application systems and related peripheral issues
- Respond to Major Incidents promptly and with urgency
- Ensure all requests are resolved promptly, in line with contracted Service Level targets, and with timely communication to clients
- Responsible for on-going support, management and maintenance for Voice system related applications
- Collaborate, undertake, complete and record projects, or project tasks assigned by the Project Manager
About you
3 + years in relevant voice (or similar) systems support and troubleshooting, operation and maintenance
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